Panera Bread — Restaurant in Kentucky

FANTASTIC CUSTOMER SERVICE! I HAD AN ISSUE AND THEY WENT ABOVE AND BEYOND! (Frequent customer, first major issue) I'm very satisfied in the end, but to begin:

I recently ordered and my original order was sloppy and shortchanged. My 16oz smoothie looked small so I measured and turned out it was 12oz and almost all yogurt with no flavor. Ordered 2 sandwiches with Xtra sauce, neither had any.

Some other minor problems, so I called and asked what could be done. The lady on the phone was very kind and understanding and asked if she could remake the order, I agreed.

I walked in the PX to get my order and was greeted by a lovely lady behind the counter who was cherry and helpful, she got my order and handed it to me. The manager also greeted me, very polite, professional and cheery as well. The manager stated that it was one worker in particular, but they are working to fix that and she apologized for the misshap. THEY REMADE THE WHOLE ORDER PERFECTLY, not just the 2 items that I'd asked, THE WHOLE ORDER. I asked for 2 Xtra chipotle sauses and offered to pay for them, but they happily declined my offer and gave them free.

Mistakes were recognized, rectified, and was a most pleasant experience. Whomever the bad apple was that made the order is the only thing holding them back, perhaps more training, or another better suited individual, and they'll be golden.

All in all a...

The location is clean. Regular cup sizes are decent size, food was good but the charged lemonade didn’t have a good effect on me afterwards. I didn’t even finish the regular size of Mango Yuzu Citrus, I drank about a little more than half of it and about 2 hours after completely being done with the iced drink, my chest started to tightened. It was an awkward feeling and it scared me. The feeling went away and I had insomnia from 2 PM until after 6 AM as I’m writing this review, I haven’t slept. I’ve been drinking a lot of water to try to get it out my system. Also for their charged lemonade label them as energy drinks and not 107-390 grams of caffeine. Call it like it is- Energy Drinks! Because if it was called that and if I read that on a cup’s label then I wouldn’t had...

This Panera is very clean. The staff at this location have been helpful, efficient and pleasant and the food has been fresh and tasty every time. The selection of teas and coffees is delicious and the area is clean and sanitary, for which I am appreciative. Panera, in general, is a little pricey but I use their rewards program and I feel I am paying a bit more for the quality and freshness of the menu items so it is worth it to me. I’ve been to this panera once a week for the last few months. I have no complaints. I do try to choose off peak hours for the very...