FANTASTIC CUSTOMER SERVICE! I HAD AN ISSUE AND THEY WENT ABOVE AND BEYOND! (Frequent customer, first major issue) I'm very satisfied in the end, but to begin:

I recently ordered and my original order was sloppy and shortchanged. My 16oz smoothie looked small so I measured and turned out it was 12oz and almost all yogurt with no flavor. Ordered 2 sandwiches with Xtra sauce, neither had any.

Some other minor problems, so I called and asked what could be done. The lady on the phone was very kind and understanding and asked if she could remake the order, I agreed.

I walked in the PX to get my order and was greeted by a lovely lady behind the counter who was cherry and helpful, she got my order and handed it to me. The manager also greeted me, very polite, professional and cheery as well. The manager stated that it was one worker in particular, but they are working to fix that and she apologized for the misshap. THEY REMADE THE WHOLE ORDER PERFECTLY, not just the 2 items that I'd asked, THE WHOLE ORDER. I asked for 2 Xtra chipotle sauses and offered to pay for them, but they happily declined my offer and gave them free.

Mistakes were recognized, rectified, and was a most pleasant experience. Whomever the bad apple was that made the order is the only thing holding them back, perhaps more training, or another better suited individual, and they'll be golden.

All in all a 9/10 experience.