UPDATE: THE Texas Roadhouse contacted me, apologized and sent me a gift card for my entire check, which was very nice of them. The waitress was excellent and the atmosphere very upbeat, we will most definitely give this place a second chance. Most appreciated the quick response. Thank you! Good luck in your success.

We arrived a few minutes after 5om, and ordered 2kids Critters meals, 1 adult salad with Critters , drinks and food immediately. Brittany the waitress was very attentive and after 40 minutes of no food kept apologizing. The female manager then came out very apologetic and stated the chicken critters were overcooked and not eatable, more were being made. I told her the kids had been eating rolls and drinking their milk as they were so hungry and probably would be full by the time the food came out as would I. About 5-7 minutes later the food came and sure enough the kids were no longer hungry. I ate about a 1/4 of mine and asked for the check. Brittany brought me a box for the chicken as the kids ate nothing. I was disappointed that the bill had no discount for their mistake and ruining what was suppose to be a good dinner experience. This was a $37.15 mistake, and additionally I left a 20% tip as the waitress was very good, the food issue was not on her. Shame on this manager for making me pay full price for food not eaten, especially when she came out to state she was sorry that the kitchen screwed up! Table 412/1. 10/26/2023 6:13 pm 80004