Arby's — Restaurant in Kentwood

In all my years of eating fast food I have never had a meal made worse or customer service this awful. So... I ordered the fish sandwich meal from them. When I got home, the sandwich was so soggy it could not be picked up, the cheese was literally burnt to the fish fillet and was inedible, and the buns felt like they'd been dipped in water. It took me 13 minutes to get home from the Arby's. When I took it back, initially I was relieved to see a general manager there. After showing Nate Burch(GM) the sandwich, he looked me dead in the face and told me, "yeah that's how they get if you don't eat them right away, you took too long to eat it." He couldn't have known I was a long haul truck driver and have eaten at dozens of Arby's all over the United States and never had a sandwich in that condition before. But I wasn't going to argue with him. He is an awful GM. Instead of apologizing and giving me my money back, he lectured me on how fast I should have eaten it and didn't even want to give me back the money for the full meal, but just the price of the sandwich! Who put this man in charge of anything? His leadership is a direct reflection of his crew's effort to put out decent food to the community. Completely absurd! Will not be back....

Visiting from out of town and needed to grab a meal. This location was listed as fastest for delivery, so I figured I would give it a try. I ordered nuggets, crinkle fries, and beef & cheddar.

Nuggets - seemed okay, but none of the sauces I ordered were included. Too dry to eat on their own.

Fries - half full container at best, very stale

Beef & Cheddar - added jalapeños and onions. There was one single ring of raw onion and 2 tiny jalapeños. 50 cent and 30 cent up-charge not worth it.

General - food was overall just disappointing. Biggest thing was absolutely none of the requested sauces were included. I was also given a drink that I didn’t even order. I thought it may have been a mistake on the part of the driver, but the straw was attached to the bag. I’ll refrain from commenting on delivery as the location just hands the food off, but that was also bad. Pick it up yourself if you can, but frankly I wouldn’t bother with this location.

I would have been better off getting a bag of chips from the hotel...

This is the worst arbys location I've ever been to. My order is always wrong whether that be im missing items, the food is made wrong (even if I make no alterations), its the oldest/stalest scrap that they just gave to me, or it's simply just not what I asked/paid for at all. I've gotten Buffalo chicken sandwiches with no Buffalo sauce or ranch sauce. I've gotten a completely different sandwich that I didn't order and I dont find out until I'm all the way home. I've also been in the drive way when an employee got into an argument with a customer and refused to give out anymore food or refunds until the police were called. Luckily the officer made the person give a refund after an hour of sitting there. I've been pulled forward and just forgotten there. I already go to this place not expecting any kind of service or back and forth with the employees but can I least get the bare minimum, my food. This place needs some type of new management or a new crew because the people there do not...