Hardee’s — Restaurant in Kernersville

Frisco Burger,Drive thru. Was old and cold. Called store Bryson or Bryce says he's Manager. No refund! No replacement of product. Says ordered thru.App and they have no control?? Wow...rude on phone. Took order back he refused a refund. He refused to replace order. Was real rude on phone then in person tried to use "Sir" sarcasticly.Beyond comprehension to me. Zero customer service I've left request online for a callback. Please if a District Manager sees this please call me! Termination of Bryce would please him I am sure. Refund me or at a minimum replace this pre-made burger. By the way Bryce admitted could have been precooked and simply just assembled once ordered. I have been a customer all my life 64 years. Unreal this person's demeanor,and disposition. He should not be in a person contact position. Receipt 1500479 8/23/2024 1:59:17 Order ID 7536765810699 MY TELEPHONE NUMBER IS ON THE RECEIPT PER APP ORDERED! PLEASE CALL ME! Omg! Got a call from a District Manager. He stated he Could use this as a teachable moment for this employee. He said he would leave 2 burger coupons on office board for me at the Kernersville location. A week later I stopped by and spoke to a older man that said he was the store Manager. He knew nothing about any envelope or any coupons. He checked and said nothing there for me. I left! Got home called left voicemail for the District Manager to call me back. When he did he advised he had the envelope in his back pack. I asked him to for God's sake just mail it to me He mailed it! I received a coupon for 3 chicken tenders and a Star.Burger. I don't eat chicken! LMAO. Furthermore a big star.is priced considerably less than a Frisco Buger they refused to replace to start with. After a total of 4 trips total to Hardee's gas use estimated about 50 miles at 20 miles to the gallon. Two gallons 1/2 used of gas say $3.25 a gallon I spent about $9to $10 on gas! And $7 plus on a burger I didn't eat. Plus my time. I still am left without the 1 🥪 I initially ordered. And of course 1 more trip necessary to utilize the coupons for at least 1 item I don't even eat! On a positive note I made homemade cheeseburgers "At home" out of ground chuck last night! The meat was lean,hot,fresh and the Cheese melted perfectly 🥰! There is a thought! I should have just ate at home! Estimated cost for the burger I made Less than $2 and was at least 4 ounces! Cost estimate for making the mistake to even stop and order at Hardee's was over $18. I have a coupon for 3 chicken tenders that I don't eat and a $4 burger! The Hardee's experience left me with a bad taste in my mouth 😄 and I've not eaten...

I need to write this review to let people know what is going on there. So i was there 2/15/2022 around 1:00pm i drove to the drive thru and no one answered so i drove up to the window and there was a car in front of me and he was not getting any help either so i drove up next to him and he had ordered his food on the app and no one was helping him at all could not see anyone in the store. so we both proceeded to the front door and both doors were locked so we walked over to the dining room and there were 2 people sitting down that did not look like employees so we had what was going on they stated the system was down. So then we saw a employee sit down at a table so i knocked on the window until he saw me and then he finally got up and come to the front door and i asked what was wrong and he stated the system was down and I proceeded to asked why was there not a note placed on the door or the drive thru letting customers know. He cam back and said they were short staffed. Then I had asked him about the other gentlemens order that he order on the app. Then the guy stated he would go back and fix his meal. I wish now I would have got the guys name is was very RUDE and not very sorry to the customers. Ifeel this store should be reported to corporate very un...

Stopped here to meet with a friend. Went inside & used the restroom while waiting for her. The employees were very friendly & helpful while I was inside. Checked out the breakfast menu in the lobby & my friend arrived outside, so I went out to meet her. She didn't want anything, so I decided to go through the Drive-thru when she left.

I ordered the Frisco Sandwich Breakfast Combo. Big mistake. Somehow the sandwich managed to be both dry and greasy at the same time. I ordered a Small, which ended up being $7.16 total.

The Hash Rounds were greasy and tasted like they had been in really old oil. Come on Hardee's, you have to clean your oil.

The coffee was okay. I asked for extra, extra creamers and sugar, and received 3 sugar packets and 4 creamers. The creamers were cold, so that was nice. And the employee did ask if I wanted regular sugar. Oh and for some reason there were 2 stirrers in the bag.

Again, the employees were very friendly and helpful. The food was nasty. The employees can only work with what they have.

It's been years since I've tried a Hardee's (because the food was bad then, too), so I'm going to stick to not...