Lara Bakery — Restaurant in Kernersville

Came into location to get information about getting a cake customized. When it was my turn to get customer service. I Informed the older man taking care of the register( apparently the husband of the wife) my reasoning for being there. He asked to see an image of the cake I wanted. I showed him. He said right off the back he wouldn’t be able to do it because the image I was showing was made out of fondant which I understood. He took my phone to the back to show the wife which I could see she was just standing there. He mentioned I would have to come back on a different date to speak directly with the wife. The whole time I was trying to get questions answered he was ignoring me trying to talk to the person that was behind me. At the end of the day I was there for business for a service they offer! He was so dismissive to the point he literally went around the counter to speak to the other customers behind me. I didn’t even talk 5 minutes with him. The customer service is beyond trash here. (Spanish) Entró en el lugar para obtener información sobre cómo personalizar un pastel. Cuando fue mi turno de obtener servicio al cliente. Le informé al hombre mayor que se ocupaba del registro (aparentemente el esposo de la esposa) mi razón para estar allí. Me pidió ver una imagen del pastel que quería. le mostré Dijo desde el principio que no podría hacerlo porque la imagen que estaba mostrando estaba hecha de fondant, lo cual entendí. Llevó mi teléfono a la parte de atrás para mostrárselo a la esposa, que pude ver que estaba parada allí. Mencionó que tendría que volver en una fecha diferente para hablar directamente con la esposa. Todo el tiempo que estaba tratando de obtener respuestas a las preguntas, él me ignoraba tratando de hablar con la persona que estaba detrás de mí. ¡Al final del día, estaba allí por negocios para un servicio que ofrecen! Fue tan desdeñoso hasta el punto de que literalmente dio la vuelta al mostrador para hablar con los otros clientes detrás de mí. Ni siquiera hablé 5 minutos con él. El servicio de atención al cliente está más allá de la...

Nice cakes. Basically a cake place like for birthday parties. But I was very disappointed Because I was hoping that they were going to have A window display of delicious tasting desserts. But all they have are cakes... I think I got spoiled in miami with the cuban bakeries that have such A delicious variety of cakes and desserts. And so when I went there I was hoping it was gonna be like that. I just picked the cake up for a friend.And I didn't taste the cake... But later they didn't complain about it.So I gave it a 5 star on food, but I was very disappointed.On the...

Have been a customer to this place for more than 10 years, but just recently I experience bad, rude customer service could not even order a cake over the phone was informed they could "not hear me clearly." When I called back they did not pick up the call I called two times, which I did call back keep in mind I was instructed to call back beacuse they could "not hear me." No one picked up call. The call was made during business hours. In my opinion no stars would be suitable to this unexpected customer...