Cousin Vinny's Pizza — Restaurant in Kettering

We have ordered from there many times. We placed an order on 8.16 for 14 in w pepperoni, handtossed and 1/2 green olives and extra sauce. This is not the pizza we got. All green olives. No extra sauce and no pepperoni.we didnt open the pizza box cuz we have not had any issues. However, i called the store and spoke with celeste who identified herself as the manager. Such a lame excuse...we made it the way it came over via the web. Now cmon...is the WEB that reliable that they cannot acknowledge stuff happens? Apparently they trust the WEB more than helping resolve long time customets with even a courtesy credit? Apparently since they are franchised the franchisee can make whatever policies they want. So, mister NICK, franchisee, i requested a call on monday at 4pm. Lets see how he handles this cuz know what folks, their pizza isnt the greatest anyhow. Tronis on wilmington pike and venecia italian place is way better anyhow.

i called nick around 3:50 pm today. Nick has a serious deficit in customer service skills. Nothing but argued with me the entire time. And get this people. I asked him about his reply while he was continuing YELLING at me, he said he didnt reply. Then he challenged me to provide my order receipt... Again NICK YOU ARE THE BUSINESS DUDE.

You looked up my account and saw we have been customers since nov 2021. NICK has no problem with loosing us as customers.

Its cool nick we can purchase WAYYYY better quality food than yours. You should be ashamed of yourself and your unwillingness to fix this without continued inconvience to...

Worst customer service i have ever experienced. We ordered two hand tossed pizzas that had about a milimeter of crust when they came. So we called them and they said they would make new ones but they wanted some of the old pizzas back.? With 5 kids eating the pizza the first one was gone on first grabs. Long story short when the driver showed up he didnt want to give us the pizza that should have been made correctly in the first place with out the old cold pizza that he could take back and throw away. So i told the guy he could just take them all back and he seemed to reluctantly hand them over to us cause he didnt know how to handle not having old cold pizza in return. So i called the manager afterwards Jesse, and his mentality was that they made the first ones right. We were in the wrong for not saving all of the old cold pizza to give back to him. Before i could explain to him that it doesnt seem right that we should sit and wait on pizza twice that should have been made right the first time and have to not feed the kids that much longer because he wants to have back at his store to throw away he hung up on me. Needless to say we wont order from them ever again. And for the record i bet Jesse is a virgin pizza store manager and lives...

I ordered a pizza from them they said it would take 30 to 40 minutes. At 55 minutes after I called them and let them know my pizza still had not arrived, they said the pizza was sent out and was on its way. At 70 minutes after I originally called them the pizza guy showed up. When I opened the pizza it was not cut and was a little cold. Then I realized that the delivery guy forgot to give me my sodas I ordered. I called Cousin Vinny's back and kindly let them know that the pizza was not cut and was slightly cold. I then asked them for a refund on the two sodas I ordered but never received. The lady on the phone said that they could not refund my drinks but would "Offer me free drinks the next time I called, oh and a free pizza.". So I cut and ate my cold pizza. I called later to get my free pizza and drinks and Cousin Vinny's said that they have no record of free pizzas or drinks for my number or address. We called back another time and they hung up on us. So I will not be ordering from Cousin Vinny's (any location) just because they couldn't...