Num Thai Restaurant And Sushi Bar — Restaurant in Key Largo

My family and I had dinner at this restaurant on October 5th around 9:30 PM, and the experience was awful. I feel obligated to share what happened because we were hit with both bad food and terrible service. Hopefully, others can avoid what we went through.

There were two of us, and we ordered four dishes: sashimi, beef stir-fried noodles, fried soft-shell crab, and a lobster roll. After taking a couple of bites of the beef stir-fried noodles, we were shocked to find a nearly 4-inch long hair tangled up with the beef. I was eating at the time and felt so disgusted I almost threw up. I immediately called over a server. A different server came—not the one who took our order—but she was dressed the same as everyone else. I pointed out the hair, and she looked at it and said in broken English, “That’s not hair, it’s probably a black thread from an apron, but it shouldn’t be in the food.” I told her, “It’s definitely a hair. I’m hungry, so can you please tell me how you’re going to fix this?” She said she’d have the kitchen remake the dish and took the hair away.

Since we’d just come back from Key West and were heading to Miami, it was already late when we arrived. After she handled the situation, I didn’t see that server again, and we were given the bill, which we paid. However, we waited nearly 15 more minutes, and the replacement noodles never arrived. I called over the manager to explain. The manager had no idea what had happened. I explained that one of their staff saw the hair and promised to remake the dish. The manager said that the person I spoke to wasn’t even their server, but just a food runner who didn’t handle these issues. The manager also said that in Miami, if you have a problem, you should only talk to the server assigned to your table. But how was I supposed to know the staff not a server? It was my first time at this restaurant, and all the staff were dressed same. And when I needed help, where was my actual server?

I asked the manager how they planned to fix this, and she called the owner over. The owner told me the kitchen was closed, so they couldn’t remake the dish. Since I had already eaten part of it, they wouldn’t give me a refund either. This was how they dealt with the issue. As a tourist, and a first-time customer at this restaurant, when I had a problem, at least three staff members saw me call for help. One person came over and made a promise, only for them to later claim she didn’t understand my request because she didn’t speak English. Are you kidding me? This felt like they were just messing with me. After a long day of traveling, I was exhausted, and to be treated like this? I’m beyond disappointed in this restaurant, Key Largo, and Miami. I hope every tourist reads this and understands the kind of service they’ll get here.

I’ve returned to my hotel now, but I’m still so upset that I can’t calm down. I had to write this review to share what happened. By the way, the sashimi wasn’t fresh either. As a sashimi fan, I can tell when the fish is mushy and has a strong...

We love Num Thai. One of the best dining values anywhere. The fairly large menu has something for nearly anyone, making it a safe choice to take groups when you don't know everyone's preferences. Great food prepared and served by a friendly family team. Clear headliners are the sushi and Thai cuisine, but there's also an assortment of Japanese dishes. Vegetarians can be hard to feed in the seafood-oriented Florida Keys, but even vegans should do well here, especially as the kitchen is very accomodating; if you don't see it on the menu, just ask. I explore menu options more than my wife, but we agree on our favorite, more less hidden in the menu, as just: "WITH CHILE PASTE." I might never have tried it had I not seen it served. My wife is nearly vegan (this dish does include egg), so she orders tofu "with chile paste," while I alternate between shrimp, chicken, duck, pork, snapper, squid... I am sure you could ask for it with mixed veggies or just brocolli, whatever you like. We've tried this item several other places where, by comparison, it should have been called with chile "sauce" or chile "juice." Some suggest even the faint of heart can try "medium" hot (pepper) level, but I find the "heat" varies enough from night to night; if you are unsure, try it "mild" the first time, and hedge your bet by having a creamy Thai Ice Tea standing by as an extinguisher. Chile paste is a "savory" break from the "sweet" coconut-based dishes typical of Thai cuisine. Arrive before 7:30 PM for special dinner bargains, get there by 6 PM...

I will be the first to say I am not a Thai expert but I do love good sashimi and I tried a few of theirs and it was excellent. Service was very friendly and if anything, the menu is intimidating... They have everything so if you have a hard time deciding, prepare for being unsure what to get. I love their way of sashimi a la cart.... You can try various types and not get a big order of something you dont like. I ordered tuna as it is my favorite along with yellowtail and scallops... All were good but the scallop sashimi really blew me away with how good it was!!! New favorite. I had the curry coconut shrimp and it was very good. The person I was with did not care for it but not because it was done wrong. I am a coconut freak, she was not. It is sweet and spicy. Lots of shrimp and if you like it, was done right. I have never seen the person I was with finish a meal (she always has a take home bag) but she ate every bit. She probably knows more than I do and said she loved the place. If there is a nit pick, it would be the saki, it was ok, served how I know to be the correct way (warm) but seemed a little watered down to me. Did it ruin the meal? No! I will be going back. Now that I have had a good experience there, I look forward to trying as much as I can...