Taco Bueno — Restaurant in Kilgore

The last several times that I have gone through the drive thru, they have asked me to pull up when no one was behind me and when I question it they tell me my food is ready. Why do I need to pull up when my food is ready? I went inside last month and the manager said she hadn't seen me in a while and I told her why. Today I went through and ordered three items and the girl took my money and told me to pull up, I said just give me my money back, she said your food is ready - then why do I need to pull up. Her answer was "we pull everyone up." The manager was standing right there and questioned her about it - "Why are you pulling her up when no one is behind her and she only has three items?" The girl rolled her eyes and walked off. Now you can see why I don't come in as often as I used to. If Taco Bueno wants to run their business this way, that is up to them, but I don't have to spend my money there when Taco Bell is...

This is absolutely the worst taco Bueno I’ve ever had! The restrooms are disgusting. The manager took my order and was very rude! She walks up and never said a word and acted like she was gonna take my order without typing it into the system as I was ordering, so I start telling her my order and get halfway through it and she stops me and the gets on register and makes me repeat everything I just said like two more times!! 🙄 Food comes out and I go to the condiments table and what do you know it’s all mixed together and disgusting!!! Hopefully the owner Of Kilgore Taco Bueno reads this because your business has to be suffering financially due to the lack of incompetence and laziness of your management team! I would say third her and her boss at the least maybe even higher!!! Food, service, cleanliness everything about that place is terrible...

The staff here are incredibly rude and do not care about customer service. We sat for almost 10 minutes waiting on a drive thru order. The manager proceeded to argue with my husband and I at the drive through window about what was missing from our order. My husband and I pulled into a parking spot to check our order and of course we were missing items like we told the manager after he assured us nothing was missing. The other employees working with the manager roamed around inside doing absolutely nothing while the drive thru continued to pile up. I'm not too sure what's been going on lately with Kilgore's Taco Bueno, but it used to be very good and one of my husband and I'm go to spots for a quick bite. We have given them multiple chances here lately with no...