KFC — Restaurant in Kingsport

In the drive through we ordered 2 meals .One was a 2 piece original chicken leg dinner and we were told it would be a 25 minute wait. The person taking our order tried to get us to take crispy chicken legs instead but we agreed to wait for the original legs.The other meal was a 2 piece original (chicken leg and breast dinner.) After the long wait we got home and had a leg and thigh meal and a wing and breast meal. We were obviously upset when returning the meals. The evening manager looked at the ticket which only showed 2 (two piece dinners) which she claimed they had no way of knowing which 2 pieces we ordered because the order sceen in side only showed 2 ( two piece meals.) Her voice sounded like the same person that took our order going through the drive through. It seemed as though the lady manager was trying to blame us for our meals having the wrong items. Still not sure how we got the different dinners since they supposedly don't know what you order. The manager never apologized only made excuses and took the dinners behind the preparation counter, was obviously mad and started slamming food in the boxes like we had done something wrong. After seeing her act like that we no longer wanted the food and asked her to give our money back.The manager also told us that they had been really busy and made it sound like we had no reason to be upset.When she finally brought our money to us she slammed it down on the counter and walked away. Needless to say the lady manager will never get the opportunity to treat us like that again. Normally we would never complete a survey that might possibly cause someone to lose their job but this was the rudest employee that we have ever encountered. I would like to recognize the young man that took our money at the pickup window after we originally ordered. He was the same employee that brought our food out to us after our 25 minute wait and apologized for the long wait. He also apologized again after the manager smarted off to us afer we returned our food. He would make a much better manager since he actually has better people skills and acted as though he genuinely cared about the businesses customers. This all occurred at the Fort Henry Drive KFC in...

Food was terrible. We got the buffet and the selection of chicken was awful. No white meat at all. It was cold as well. The staff wasnt too nice when we demanded a refund. We didnt get that refund, just an offer to get 2 free buffets on the next visit. I had to call corporate to get anything done. When we were leaving, this guy was sitting on the sidewalk on the side, he was an employee too, he was smoking right in the path of customers and he was on his phone saying ALOT of curse words. This happened back in Oct. 2016. Sorry for waiting so long to post this. I live in JC and we just visited the KFC here. Our experience was wonderful compared to this one I am talking about. They need to bring in respectable people willing to work and understand they are in the public eye. They also need to keep up with their...

I have never eaten at a kfc this bad They have an issue of not having fresh food,now I don't mean chicken,fries an biscuits that has been under a heat lamp for an hour. They have been there so long that the fries are like chips.The chicken is so dry an hard you can't even eat it an the biscuits could be used as a deadly weapon.They need to stop cooking in big batches so they don't have to work as much, either that or they need to be trained again.hopefully corporate reads this an gets on top of it.An my wife took it back they tried to give her only 1 piece of chicken when it was a 2 piece an the lady in the back got mad a started slaming stuff.the lady up front when she came in again said NOW what.So yall also need to work on the customer service. Date July 26 mid day shift workers between...