Charleys Cheesesteaks — Restaurant in Kingsport

This was without a trace of doubt the worst experience that I have ever had in any restaurant, ever. To start, there are so many light fixtures with burned out bulbs in the restaurant that it is difficult to tell if the restaurant is even open. The sneeze guard looked like it had toothpaste rubbed all over it, which was pretty gross. I promised the family some subs and cheese and bacon fries though, so we ordered. There was one person working in the entire restaurant. He was quite possibly the most unfriendly employee in a restaurant that I have ever encountered. He never made eye contact, he was very impatient, and super slow. The only options available for drinks were punch or tea, no Coke products were available. They were served (and I'm not kidding here) in plain white foam cups that you buy at Walmart for $1.24 for a pack of 14. The fries barely had any cheese on them and you had to eat them with a plastic fork in a tub that was on the customer side of the line for anyone to touch. The BBQ steak sub that I ordered had enough BBQ sauce on it to provide possibly a hint of a possible taste of BBQ....maybe. My wife wanted A-1 on her sub and apparently Charley's doesn't have that anymore. Really? No A-1 in a restaurant that primarily sells steak sandwiches....really? The peppers and onions were served cold, not grilled at all. The lettuce was literally brown....She couldn't even eat it, she had to remove it from the sandwich. Near the end of the meal....and again I'm not kidding, an inspector with the Sullivan County Health Department arrived. She walked into the serving area and immediately noticed that there were no paper towels at the hand washing sink, which I hadn't noticed until then. This alerted my subconscious memory that at no point had the attendant washed his hands, and at no point did he ever put gloves on. I looked for the most recent inspection from the health department and wasn't able to find it publicly posted. At this point, we decided to trash the rest of the food and hope that we didn't get a foodborne illness from what we had already consumed. There was a large pile of junk (including a prescription pill bottle) stacked on top of the trash receptacle. When we put the food in the trash can, no less than 1000 gnats flew out of it and swarmed my 3 small children. Quite angry at this point, I alerted the inspector from the health department and she said in an unsurprised tone the following quote: "Yes, this is one of the many challenges they are facing here." Challenges. These are not challenges. These are deliberate decisions that appear to be rooted in ill advised attempts to cut costs. If times are so hard that you can't afford to serve fresh food, it's time to close the doors folks. Calling this a terrible experience would be an...

Ordered 3 sandwiches online. They only put 2 in the bag.. we noticed and told them and they said they were out of turkey for the 3rd sandwich. So, instead of telling us they were out and couldn’t make it, they were going to just let us pay for 3 and leave… they gave us 2 coupons for free subs after we addressed the missing sub. Now I’m opening my sandwich to find it’s missing onion, pepper, mushroom, and tomato. They said they are also out of tomatoes…doesn’t explain not putting onion pepper and mushroom but ok.. lastly we ordered chips… I bet this will shock you.. they were out of Chips!! So no turkey no tomato and no chips… now a simple phone call to let us know they didn’t have the items we ordered, considering we drove 30 mins to pick it up, would have been very...

Ordered a Philly and Ultimate Fry. What a joke! The fries were mostly burnt, over salted, and literally plain fries, nothing about them was loaded except the salt content. No bacon, no cheese, did get my ranch on the side like I asked though. The Philly was a sloppy sad excuse for a sandwich let alone a PHILLY! I've had better quality Philly sandwiches from gas stations. To add to the failure of this order, all my cheese for the Philly was stuck to the wrapper with half my toppings. By the time I got my toppings and what cheese I could salvage free from the wrapper my sandwich was cold and nasty. Next time I'll take my $13 and throw it in the trash then dive the same dumpster for a meal. The quality would surely be better than what I received...