Chili's Grill & Bar — Restaurant in Kingsville

So we went yesterday around 10 pm, we had just picked up a friend from college and decided to grab a quick bite, we got seated in a section where the current server had 2 other tables almost done eating. At first the server seemed really nice but she took a good moment to get our order until we had decided if we were together or separate. After she took our order that was the last time we saw her come to our table. Someone else brought our food and drinks, I had waited maybe 10 minutes watching her walk by our table not asking if we are okay but paying attention to the tables that were besides ours. I am a server myself and I usually don’t make any comment because I understand the most parts. I asked another lady a simple what happen to our server she never came over she took our order. This lady went to talk to her and we over heard our server say “I’m not going to go to them unless they ask me something.” And that is where it was wrong. As a server myself you should check on your tables even if they don’t ask you anything it’s how good service is. The other good then took over our service and she was amazing I didn’t catch the girls name but she was really sweet and nice. Like I said before I am a server at two separate restaurants and work 10am-10pm most days and I completely understand but her response was just a no from me the only thing I remember of bad service is she only showed up once and her red dangle earrings. The other girl who took care of us amazing it she gets 10 stars for great services and if I had more money then I had I would’ve left more...

Unfortunately tomorrow will never be like yesterday, every employee working the serving station was in the kitchen on their phone, then handling customers food with a cell phone in one hand. Sorry but that is definitely cross contamination from the toilet to a patrons order, regardless of how clean you think a young adults phone may be. Consuming a drink without a lid setting it next to the dish your about to serve to a customer after putting your phone away definitely is not a sanitary practice in the restaurant industry. When told by the girl at the register "Sorry we don't have .84¢ for my change is that ok ? " I replied "No I would like my change please." She then yelled in the kitchen "Does anyone have .84¢!" When I was handed the soup I had ordered, there was no plastic ware for the order even though I mentioned it was for a 5 year old, it was obviously frustrating for her to reach around the counter to simply give my order with the utensils to serve a soup to a five year old on the road, being that this was a quick stop during a trip. Sad to say but the restaurant business in general is going down hill just due to this generation having more concern about social media and cell phones than actually having pride in their job and work ethic. Hopefully this Chili's location will employ a manager that will enforce proper food preparation service and not tolerate poor...

Thank you Chili's for a great experience tonight. We ordered Chili's on DoorDash and turns out a door dasher jacked our food. We ended up calling the store and asked what happened because we got a notification that our order got canceled, and the Chili's notified us that a door dash employee picked up our food. Then, a few minutes later proceeded to call the store and claim he did not have a phone number for us or a gate code to our apartment complex (this is false. doordash delivery drivers have our phone numbers and in the description we put our gate code.).. as they proceeded to tell him he cannot return the food... knowing very well I bet that he could not return the food... he tried to cover his tracks but failed miserably..

Anyways, the delivery driver never actually attempted to contact us. He never called our phone, never reached out in anyway. Not by text or by calling... And away the driver went, stealing our dinner. But, we are beyond thankful we reached out to chili's for their side of the story. Also, we are thankful that the manager at this location worked with us and ended up remaking our order for free.

Thank you so much, Chili's for making a bad experience into a great experience. The employees here have great customer...