Taco Bell — Restaurant in Kingwood

I had a bad experience replacing 2 tacos I let get cold after I had an accident and had to go to an urgent care clinic. I was back at the Taco Bell within an hour because I had to get my arm wrapped and the Taco Bell was on my way home. I showed the woman at the front desk my arm, and explained what happened. I even showed her the receipt with the tacos still in the bag. I pulled the tacos out of the bag to show them they weren’t eaten. I ONLY WANTED FRESH TACOS! And the woman at the front desk was extremely rude, repeatedly saying it wasn’t her fault when I wasn’t even accusing her. She was wearing no name tag, so I asked her what her name was and she told me her name was Jazmin and then added with a smirk, “ don’t forget about your tacos again!” As she laughed with her coworker on duty. Man, I’m already having a bad day and she wanted to tell me she couldn’t give me a fresh taco!! That’s not cool. I had to convince her to give me the tacos I paid for. She said she would ring me up and I said no. I paid for fresh tacos and that’s what I’m going to get. Took me 10 minutes and she probably spit in em, but I finally got fresh tacos from this store. I do not...

It's already bad enough that the front counter is never staffed and I have to order and pay through the kiosk at the New Caney Taco Bell. Drive through has an automated system now, (very annoying). My order is never correct either. Today I thought it would be different because there was a human running drive thru. But my order was wrong again., I ordered no lettuce or tomatoes I opened my taco to eat it and it was covered in brown lettuce which seems to be the normal lettuce for this location. So I proceeded to pick off the lettuce eat my taco and out of the bag sitting on the seat of my car a cockroach climbed out!!! I'm thinking wow seriously? So not only do they get the food wrong, only have an automated system for the interior and moving to an automated system for the drive-thru, now there are roaches coming out of the bag! Telling the staff wouldn't do any good because they're the reason that roaches are in there. I will never eat at this location again and anybody who tells me they're going there will get an earful!!! I was already almost home when I opened the bag and saw that roach and I just threw the food away! And I will never go back to...

My mom went to go buy food here when she ask for someone that speaks spanish they told her to wait she waited 30 MINUTES! (Keep in mind my mom said they were not busy inside) And still nothing so she decided to go through the drive through after being behind 3 cars she drove pass the speaker to see if maybe at the window someone could help her but instead RUDE female employee told her she needed to go around and order through the speaker!!! Finally a male SPANISH SPEAKING employee comes to the window telling her the same thing that she needed to go and make line AGAIN! After knowing she had been waiting 30 minutes inside! Management needs to check cameras and see how their employees treat their customers. Horrible experience and discrimination. Employees are there to help and be friendly not rude and ugly to people who cannot...