Dunkin' — Restaurant in Kinnelon

Staff is very inattentive both at the drive thru and if you walk inside. I'm constantly kept waiting even if I'm the only customer inside/at the drive up window. On one instance, I saw Staff members look from the back, see me (or pretend not to) and then walk away. And today, my frozen hot chocolate I ordered wasn't frozen at all - it was closer to chocolate milk than frozen hot chocolate. On top of the drink being subpar, I had to wait a few minutes to even be acknowledged. The car in front of me had been served and drove away, and I still hadn't...

i order dunkin most days before work and i do mobile orders. i put them in as asap and by the time i get there my order is still not made. it is ridiculous that other people that walk in after me get their orders before I do. they sit in the back and make you wait for 15 minutes maybe more before making your order. and most days the food is not fully cooked. mobile orders are supposed to be made before you come to be picked up. it’s honestly terrible service. it’s rude and awful and this shouldn’t be happening every...

I'm not sure what happened here but maybe because of COVID the service has become terrible. The line which consisted of three cars took 15 minutes. I ordered my coffee the girl gave me the wrong coffee. Not a problem until I got the right coffee but it didn't have creamer sugar... Maybe the workers are mad that they're not getting paid as much as part of the covid revolution... Idk...