Dunkin' — Restaurant in Kinnelon

Absolutely horrible. New employees at the smaller drive thru location are so incompetent and rude. Every time go they mess up the order. I say 3x NO Sugar and there's sugar. The croissant today was hard as a rock and half size normal crossaint would be. It was inedible could not give to my daughter. I went back asked for fresh one or something else they said had fresh ones. All they did was heat up to soften by time got home was hard again and threw out. I don't like spending $ on things can't even consume. Also it was pouring and took them so long everyone was getting wet because theres no enclosure. The line was all the way to Rt 23. I will not go back there and I've been customer for past 5 years spending thousands there and tipping well. Not worth the hassle the next one right after in the plaza is way better and better customer...

Worst dunkin donuts ever. Honestly, if you weren't located right in my commute, I would never even go to your store. The indian workers there can never get an order right. You would think that someone who's been working there for years would know how to do their job. The new american people they've hired are much friendlier and can actually do things right. They never mess up an order and can get the order right the first time and not have me repeat the order again and get it wrong after I repeated it several times.

Management and staff need to be...

And yet another incorrect order! How hard is it to listen to the order being placed through the intercom? There is a true language problem here!

Apparently, based on other negative reviews, I am not the only one who has had issues at this location.

I ordered a flavored coffee along with a breakfast wrap and was only handed an unflavored coffee at the window. Not sure if management needs to change our take a course developing listening skills.

Expect to have your order screwed up. Double check your coffee and bag...