Church's Texas Chicken — Restaurant in Kirby

Came around 8:35 p.m., went through the drive thru no one answered. Went to the door, and it was locked. I went back to the drive thru a young lady finally greeted and told her we had 2 separate orders, and she said ok. She got our 1st order and told us to drive up. we told her we had another order she placed us on hold, mind you, and we are the only customers after a few minutes of silence we just spoke our order she finally answered us we repeated the order and told us they don't have white meat and its a 25 min wait so i changed my order and drove up a man can to the window told me they didn't have tenders it would be 10 minutes I told him that was fine and the young lady was standing on the side of him with attitude on her face. They switched spots, and she asked me my order again. I had to repeat it 3 times to her. And she still got my order wrong. The moral of this long story is that the night shift has NO customer service skills, and if they have an attitude, they shouldn't be working. The food...

Ordered online at 9:19pm. Arrived drive thru at 9:30pm. I was told we were working on your order, please. pull forward and park in front. Meanwhile, 5 vehicles came after me , and I received a minimum of 3 boxes of chicken. The dining is closed. I knock on the door at 9:45 pm, throw my hands up in the air, and shout where's my order is? I received a "I minute hand gesture." A person came out at 9:54 pm with my order, 2 chicken sandwiches, and a tender wrap; the 2 piece chicken meal was missing. The sides were there but no chicken! The explanation was, "we ran out of chicken. I gave you an extra Mac & cheese. " I'm upset. "How is it I witnessed you box up a minium of 15 boxes for people after me, and you couldn't fill a simple 2 piece meal?" I left emailed their corporate office, July 2 2024, and have not received a...

Kirby location has always had horrible customer service to my mom - a senior citizen - who loves to eat there at this location. Me and my other family members refuse to go back due to our experiences but it’s a short drive from home for my mom. On Sept 15, 2020 - drive through person had horrible customer service. While ordering, asking for exact change at window while not stating the amount, so when she pulled up at window, she’s was waving the receipt in the air while telling my mom she had to hurry getting exact amount due to a timer being on?! Then yanking the cash from my moms hand and forgetting the coins for exact change. All this and NO MASKS - no one inside had masks bc my sister went back to talk to a manager who wasn’t there. I can’t believe they would treat seniors this way and put customers at risk with...