Sushi Bosu by Grillers — Restaurant in Kissimmee

Worst customer service I have ever experienced. I placed a to go order and I received an email that it would be ready in 25 minutes, I got to the restaurant early and one of the servers said it would be 15 minutes until it was ready which was great at the time because it matched the predicted pick up time. When I went back in to get the food, I was informed it would be another 25 minutes. After an hour, my food was finally ready in which they didn’t even follow the special instructions (I asked for removal of an item that came on the meal) and the food quality/taste was poor and did not match the social media advertising. I went in the restaurant to speak to the manager, a woman, who told me that it was my fault ordering the wrong item (which I expressed that I did in fact order the correct thing) but she continued to misplace the blame on me and that the restaurant does not issue refunds, only to order something else instead which she told us would have been another hour wait. I was really looking forward to eating here after seeing them on social media and was highly disappointed with my experience especially with the...

Ileana T was our server. She was great. Our drinks kept coming without asking. She was very attentive and patient with our questions about the sushi.

We ordered the Sushi Burrito which is not on the menu but Ileana asked if they would make it, they did and we were not disappointed at all! Delicious! Large enough as a complete meal and easily shareable for two. My favorite was the Shrimp Tempura Dragon Roll… you’ve never had a roll like this before! We also ordered the Platanachos! ARANITA roll! All were exquisitely designed and perfected. We will be back for some classic Puerto Rican Soul Food soon! Great atmosphere and great...

Areas de mejoramiento: Luego de Reservar una mesa para el cliente, deben esperar por lo menos 10 minutos por el cliente o hacer una advertencia al cliente del tiempo de espera en la reserva. La comunicacion es de mucha importancia para evitar malos entendidos. El volumen de la musica no debe estar muy alta, los meseros no podian escuchar las ordenes de los clientes. Cuando el restaurante está lleno a capacidad el aire acondicionado no funciona haciendo NO placentera el disfrute de la comida. Estas areas de mejoramiento hará de este restaurante una atmosfera más agradable para al cliente. Lo positivo del restaurante es la comida y el servicio de los meseros. La comida es riquisima, muy buena y el servicio de los meseros fue promedio. Gracias por sus servicios y una excelente comida. English version: Areas for Improvement:

Reservation Timing: After booking a table, it would be beneficial to either wait for at least 10 minutes for the customer to arrive or provide a clear notification regarding the expected wait time. Effective communication in this regard is crucial to avoid misunderstandings.

Music Volume: The volume of the music should be adjusted to a level that does not interfere with the ability of the staff to hear and attend to customer orders. A quieter environment would contribute to a more pleasant dining experience.

Air Conditioning: When the restaurant is at full capacity, the air conditioning system appears to be inadequate, which negatively impacts the comfort of dining. Addressing this issue will enhance the overall enjoyment of the meal. Positive Feedback:

On a positive note, the quality of the food was exceptional—delicious and well-prepared. Additionally, the service provided by the waitstaff was satisfactory. I appreciate their efforts and the excellent food.

Thank you for your attention to these matters. I look forward to experiencing the continued improvements in...