Starbucks — Restaurant in Kittery

I used to be a regular here, and a few years ago this Starbucks was great. That being said, it’s been on the decline. I left a one star review because of this gradual decline and the continuous dissatisfaction and disappointment I have when I come here. The specific experience in which sparked this review occurred about a week or two ago. I ordered ahead getting an iced cherry chai with a shot of espresso. My boyfriend came along, with the plan to order inside rather than with a mobile order. When we came in, one costumer was in line and we joined in behind. We waited for nearly 10 minutes before we decided to order his drink on the app because orders indoors were not being taken, nor were we even acknowledged by the employees. I understand being low/under staffed, but what was most frustrating was that we weren’t acknowledged, spoken to, or even looked at.

Mobile order was prioritized, so we both got our drinks within around 10 minutes. Again, I was disappointed. Both my boyfriend and I ordered drinks with cold foam, and neither of ours had cold foam on it. I paid for an extra shot of espresso and also did not get that. I genuinely feel that this might’ve been done on purpose to make the drinks more quickly. I understand wanting to cut corners when busy, but cold foam and espresso cost an extra $1-2. I wanted to talk to the employees to correct this mistake, but none of the employees were speaking to indoor people. In the 20-25 minutes my boyfriend and I were there, not one employee talked towards anyone costumers inside. I couldn’t get back in line to correct this mistake either, as the man who was originally in front of us still didn’t have his order taken (nearly 10-15 minutes after we had already waited 10 in line!)

Overall, this experience did not embody what costumer service should be. I understand being under staffed, but none of the employees working acknowledged anyone waiting. The least they could do is acknowledge us as we wait, even if they couldn’t get to us right away. Similarly, it sucked being ignored and waiting an additional 25-30 minutes for low-quality drinks. Considering the cost of the chai (~$8) it was not worth the price. If I were to come here again, I hope the experience...

I was MIS-INFORMED by a barista about the “skinny chocolate”. I specifically told her that I needed SUGAR FREE. I am diabetic and could not have sugar. At all. She was too busy talking to another employee about someone thru the drive thru and apparently didn’t care to take the time to explain that the only truly sugar free syrups you have are vanilla and cinnamon dolce. Which I found out after speaking to another barista at a different location. The day I drank the “sugar free” chocolate coffee I was sick as a dog. I had no idea why. Now it makes sense. When I complained to that location I got nothing but an attitude. An employee who was working, literally said (in front of my husband, he heard her) “well I wasnt working so I know nothing of it” and walked away. SHE then proceeded to make my coffee wrong. Again. Not caring to pay attention. I feel like I can’t trust anyone to make my coffee without sugar now. That could have resulted in a serious medical issue for me. I’d like to how what will be done about it. The way I was treated when I was telling the employee about it was insane. The only reason I brought it up was because I needed her to Know how serious it was that my coffee be made without sugar/with the right syrup. She was...

This store is run like a machine. They have some people who aren't really people persons ans they tend to work on the drinks or food... I've had the experience trying to get their attention for something, but they so in the zone... but they have awesome people who work with the public! Several very awesome people work the drive thru. My drinks are normally made the way I like, not everything is the same everyday... but that's everywhere, so people need to get over that. Also, they are people! Everyone makes mistakes, but if you go back in nicely and just kinda mention what happened... They will fix the issue with no hesitation ...

Starbucks, you need to keep an eye on this person... Because they are a showcase and are fantastic at their job. Please recognize and utilize Jake. He is amazing, always welcoming, makes your morning, is always such a joy. I definitely see him being a great face for starbucks and being so passionate and joyful he will be a great asset moving forward into the job.

I'm basically there everyday because of the winter game to get stickers, which is extremely hard.... but gotten to meet some fun workers. Thanks for always being so welcoming,...