Little Caesars Pizza — Restaurant in Knoxville

My Husband, and Daughter stopped by at the Kingston Pike location to grab a pizza to bring home. To start off for some reason they've got the lobby CLOSED, so your only option is DRIVE-THRU. Not too sure why that is, but anyway moving forward they place an order of 1 large pizza 1/2 pepperoni 1/2 cheese LITE SAUCE, and as you can see in the 3 pics I was DEFINITELY NOT PLEASED with what we actually was given. I was NOT with them, otherwise I would've handled the issue BEFORE we left. As soon as they came home I called, and called and it rang until it was disconnected. That happened about 6 times finally on the 7th call they answered the phone with " PLEASE HOLD " I sat ON HOLD for 15 minutes NEVER hearing them wait on ANY CUSTOMER'S, and I've actually got screenshots of my phone on HOLD with them for that amount of time as well. Finally after sitting on the phone for 15 minutes, and NEVER even getting to speak to ANYONE I got TIRED of WAITING, and hung up myself. Instead of calling back the next day ( Saturday ) I decided to just go back MYSELF & explain the situation to the Manager. Again NO LOBBY ACCESS, so when he walked outside to give a waiting customer their pizza I tried to explain to him EVERYTHING that happened, and he DID NOT want to hear what I had to say, or see the pics. In the middle of me talking he said " LOOK DO YOU WANT ANOTHER PIZZA, IF SO GO THROUGH DRIVE THRU ", and walked back inside, and locked the door back. My Husband, and I both standing there with the look of confusion on our faces were completely floored to have received that kind of service. I'm NOT exactly sure what's going on with this specific location, but it seems they are SHORT STAFFED, AND DEFINITELY in need of HELP, either way the service, and quality of food we received was...

The new thin crust pepperoni pizza was awesome!! But the customer service was deplorable! First of all the app tells you when your pizza is ready and it instructs you to come inside and get into the little slots or whatever that are designated for you with your name and gives you even a code or a PIN number to unlock the portal. Well the front door was locked so adjustments need to be made to the app instructing customers to do that if it's not going to operate according to what it's telling its customers. I do understand that some programs don't allow you to make those adjustments and that's fine. And it would have been all right if once I drove around the building and drove up to the drive-thru window if I hadn't had to sit there for 10 minutes with multiple people employees walking by passing by the window knowing I was sitting there and didn't even offer to help me! I mean my pizza was ready for goodness sakes and I'm just sitting there!! It was already paid for as well as I had prepaid for it on the app! Finally a young man paints the window and gave me my pizza after I spoke loudly enough to my daughter to where they can hear me about how I couldn't believe that they were just leaving us sitting there! The young man who handed us our pizza had a major attitude basically gave a little shove of the pizza into my hands and immediately turned around and walked off after I received my pizza and said thank you. He didn't thank me or anything else I guess he was aggravated that he heard that I was complaining. But there was only one other customer waiting in the parking lot and myself and they literally only had to open up the little door pull out my pizza and hand it to me. I found it...

Update: They have changed people again and have gotten our order wrong the past few times we've been to this location. Example: We tried to get a pepperoni pretzel pizza just a little bit ago. They gave us a cheese pizza with pretzel cheese sauce, went in to ask for it to be corrected, they then put the one we just had in the car back in the warmer for someone else to buy who I guess thankfully was our friend who also placed an order b/c of health codes. 2nd pizza was technically right but it was overcooked/burnt in areas. The lady told me it was supposed to be dark like that but I asked for one less burnt. 3rd pizza they decided to give me is attached below b/c it still looks wrong to me. (The pizza in the first attached picture had very little cheese and sauce as well as it wasn't spread out anywhere near the proper edge of the crust. Also, the dough was definitely undercooked). They didn't use any of the baking soda wash on the third pizza and somehow they ran out of salt all of a sudden even though the burnt pepperoni pizza they had just given us a second ago had it on there which made it a not pretzel pizza at that point. After that we said screw it and left b/c they just weren't listening. The other employees on duty tonight seemed to be purposefully unresponsive and kept being on their phones, complaining about working there, and one was even upset asking where her check was b/c she hadn't gotten it yet. I haven't decided if I'm going to report this or not but the health department would be very interested in...