Papa Johns Pizza — Restaurant in Knoxville

The last 2 experiences have left our family disappointed, so much so that we are writing a review, which we do rarely. I really hate to be criticizing a business in these tough COVID circumstances. Recently ordering delivery, the pizzas arrived and they had obviously been dropped. Toppings were all over the box, and liquid was dripping out. Called and got an indifferent manager, who didn’t seem to believe us. Now, trying for a second time, our pizza was supposed to arrive at 7:30, but was delivered to the wrong house (I even looked at my neighbors front doors and saw 0 pizzas). Again same story, called and had to deal with a lame manager who refused to even offer to pay for the pizza or give us a free one in the future. So I was stuck paying FULL PRICE (because of course they make you include the tip beforehand) for pizza that didn’t arrive until 9:30 despite the order being “expedited.” The actual pizza is fine, but do not recommend store 422 unless you want your blood pressure rise dealing with incompetent management. Not worth dealing with...

I placed our order around 9:30 pm. The tracker stated “on its way” at 9:51 it is now 11:30. I called to check on the order at 10:55, Jaden answered the phone and said if it is not delivered in 10 check back in 10 minutes. I gave extra time and called at 11:20. Jaden answered with an attitude and stating he only has one driver and it will be delivered in 10 minutes. He was extremely rude. It’s getting to late and we are pretty sure out food will be cold.

Since the Papa Johns scandal happened a few years ago I haven’t purchase any pizza from this company and I don’t expect to after this. I would not recommend.

When the driver got back to store with our food. They let me know my number was incorrect and the driver couldn’t reach me. If that’s the case, I called multiple times and why didn’t the driver call the store to verify the number. It’s ok I will stick with what I know....

On 7/30/21 I placed an order (single pizza) for pickup. I arrived at the drive thru window at the advised time where I sat for ten minutes with not a single person coming to window. I sat for 10 minutes, giving them the benefit of the doubt, because I have never , necessarily, had a bad experience with a papa johns. But, during this time I watched as two guys were making boxes 3-5 feet from the window; adding boxes to the towers of boxes must have been more important than making a sale. Both of these guys even made eye contact with me yet made no attempt to find out what I needed. I even honked my horn trying to get their attention and it was at that point I realized they had to be purposefully ignoring the window. Suffice it to say I left and will not be placing any ords with them for some time if ever. Avoid...