Panda Express — Restaurant in Knoxville

I got robbed by this location of both my time, and money. I ordered on the app. I arrived in a hurry, 2 mins after quoted finish time. I was told they were waiting on one of my items, and to sit, and they would bring it out to me. I sat for just over 20 minutes. The item i was waiting on, was prepared, then served to other new customers in line. I came back up, they were still out of my item. I had ran out of time to eat, before i had to be back at work. I wanted a refund. They said the lady at register, could refund me. I waited a few minutes, the lady at the register said she could cancel it, but not refund me. She said i would have to call panda express guest care. I did just that. Guest care said they have to reach out to the store, before they can refund me. It has been a week, with no refund, or communication. I received no food that day, and paid almost 11 dollars.

Edit: The manager was really nice, and they compensated me for the food. I had to drive out there, and catch the manager. The guest service, never emailed me back. I had not received a reply in days, and forgot to tell them I finally got compensated. The guest service just refunded me, and sent an email. So, now i guess i need to email back, and tell them to charge it to me.. I came near closing, when i got compensated. It may have been the fat, but i threw it up in the middle of night. It didnt seem like food poisoning, i only threw up once. It did kind of feel like I ate some food, that was just starting to go bad. I love how quick panda USUALLY is. Before this incident, i had been to this location another time. My online order was not prepared when i arrived, like other locations, yet they dished it up quickly that first time. Rating updated...

I ordered a plate of teriyaki chicken with fried rice. Nothing crazy. Nothing fancy or difficult (after all, it it "good food quickly") either. Just a straightforward, Panda standard plate with teriyaki sauce to go and a fortune cookie. It was all ordered directly via their website and ready for pickup at the drive thru window in under 6 minutes (most of which was spent by me in true ADD form, indecisively bouncing around the online menu). I was handed the bag and I was back on the road. The scent was appetizing, and from the warmth of the bag permeating thru to my hands, I knew it was fresh off the grill. In my haste to return home I broke one of my cardinal rules of fast food dining. I DID NOT CHECK THE BAG (for accuracy) before leaving the drive-thru windows. Although not technically my fault, I've been doing this in one capacity or another for 40+ years now and that is one constant that holds true( at the drive thru especially)! It costs you nothing but 10 seconds or so of your time, and is your best insurance policy towards preventing a whoopsie from turning into a doomsday event. Today, the food outclassed the minor detail of a forgotten sauce packet and fortune cookie and I was able to enjoy it thoroughly anyway. Otherwise the service was professional and showed a great positive attitude . CEDAR BLUFF PANDA EXPRESS...

Awful experience. The cashier could not speak English, and when I told her that I wanted a small drink and not a medium, she didn’t listen. I accidentally tapped my card to the reader, and the payment went through, so I asked to speak to a manager. Morgan, the manager, who I assume is really a shift leader probably, said I had to call a customer service hotline to get the difference refunded between a small and medium drink. The staff don’t realize the customer is there to be served and wants to get a small drink when they ask for a small drink and not something else. Nobody was polite, and all employees seem to have bad attitudes for the most part. I’m not sure about most of them, but ironically the woman who didn’t know English came and gave me a quarter for the difference on my drink, so I appreciated that gesture, but Morgan kept trying to force more food I don’t need on me when I clearly wanted a refund. You can’t treat a hardworking customer like this when they decide to budget money from their pay to eat at your restaurant. I’m the customer, and I get the service. I should at least. Will leave a negative feedback on their...