Naf Naf Grill — Restaurant in Knoxville

WARNING. DO NOT GO TO THIS BUSINESS.

SUMMARY: There was a mistake in the app, and when we asked for the food to be corrected - they refused. After their refusal, we asked for a refund, and they again refused that. The owner Nick is running his business super shady. We have liked the food every time we have gone, but not only will I not be returning - I will be telling EVERYONE I know not to go to that location specifically.

FULL STORY: The owner is sleazy and refuses to correct any mistake made by their business. They utilize the app, and while using this app, it did not properly communicate to their store exactly what we placed in our order. The mistake was not a missing item but how the item was made (missing the base of rice) so it was not initially seen when we checked the order. We traveled about 15-20 minutes there to get the order, got home ready to eat, and then realized the issues. Not only was there missing rice out of our bowls but they did not include an up-charged item in the other bowl. We still wanted to eat Naf-Naf (because that's why we got it), so we traveled back to the store to get the order corrected. There are technological issues all the time so I get it. We didn't even blame the workers when they explained because they made the order according to the ticket. I work in HR and so does my partner and I can assure you that we initially handled this whole situation with grace and understanding. Since the food had been sitting now for 30-40 minutes - we wanted it to be remade. That a was refused. We asked for them to add rice as requested and they wanted us to pay. Which fine - even if I had to pay - I'm not paying for half my meal to be cold and half to be hot. So we stated that we would of course pay for the rice as long as the bowl is remade. They refused again. We asked for a refund, which is apparently only approved by the manager who was not present. We were called by the owner a couple minutes later just for him to 1) fail to apologize in any sense 2) not listen to the situation at all and interrupt 3) again refuse to be of any help whatsoever. As someone who worked in food service management myself, I know that in most cases you should make the order right no matter whose mistake it is! But let alone when the mistake is on the app your business utilizes. I tried to stand my ground and say that it either needs to be made right or a refund but yet again denied. I've never had such a terrible experience and by the end of the call I was pushed to my limit! I cannot fathom any business owner conducting themselves this way especially in food service, where your business is the food. Now I've wasted my money, had to get an entirely different meal (spending more money) and now I'm spending my time leaving this warning to anyone else who values their money or time.

DO NOT WASTE IT HERE.

EDIT: To your response, the problem is people like you who are greedy, and don’t understand how to provide proper services. I paid for a service, that service was not provided properly, and you refused to make it right. I was more than kind, even though I had no reason to be. You stole my money and my evening. I will be sure to tell everyone I know about how you run your business there so I can spare anyone else from having to experience...

FOOD POISONING FROM RAW STEAK My steak was PINK, raw and completely undercooked. I ate a few bites and realized and showed the staff, and emailed the main team about it- who initially apologized and then when they asked what they could do it right, the return email came back and said it wasn’t them that caused food poisoning, and denied it!! As per the email response below! How disgusting. I’m so unbelievably shocked and sad. My stomach was churning all night, and I had diarrhea. The worst part was that I’m currently nursing a newborn and he was spitting up for days afterward. The fact that they took zero responsibility, didn’t even follow up for two weeks when I had to chase this up, and tried to back up their food standards quality, AFTER admitting they could have undercooked the meat!!! It was literally PINK and bloody!!!!

Hi,

I am very sorry for the late response. We do not believe it was a food poisoning from our location. Our standards are very high when it comes to food safety and usually in a food poisoning case multiple cases will be reported. Again, I am sorry for the discomfort after eating Naf Naf but rest assure it was not our...

Left me upset! I was a loyal customer for 6 months, stopping by several times a week for the lunch. Recommended this place to so many people. And Today I have experienced an absolutely ridiculous policy when the cashier was going to charge me twice more for the smaller amount of food just because I’ve asked to put my pickles, sauce and cabbage into the separate cups, because I did not have time to eat it rights away and needed to heat the dish up at home.

Obviously, I can’t microwave fresh cucumbers and pickles. So… they decided to charge me $13 more because “this food is not in my bowl”.

I was also taking shawarma for my husband, who doesn’t even eat veggies and pickles. So it was even less food they usually sell for one order. I would pay an out $20 for two dishes, but they were charging me $33.

I’m so upset and find it unfair. I was trying to talk to the manager, and he said this is a company policy. Seeing me coming every week and favor this place. So sad!

That was my previous review, which I left 6 months ago:

Great place to travel without living the state. Fresh, flavorful and...