Quality Inn & Suites — Hotel in Knoxville

We stayed on the ground floor in 121. Pros- The room, sheets and towels were all clean and everything worked as expected. To me this is the most important part of the stay. The ac blew cold all night and the bed was relatively comfortable. The front desk was very accommodating when I requested to see a room prior to booking because my fiancé is in a wheelchair and we had to see if he could navigate a non-ADA room. It's an older hotel but they started renovating earlier this year and the front desk was open to feedback. Cons- The outside of the hotel is a little worn and uninviting and the halls are stuffy and smokey but I'm glad we overlooked that because the room was fine. There was some hair on the bathroom floor that didn't belong to us but the rest of the room had definitely been mopped because we went in right after they mopped. Now, there was a smokey smell in the bathroom in the morning which I believe was emanating from the laundry room across the hall. I didn't smell smoke any other time in the room but my fiancé said it was from the ac unit. I did let the front desk know about that and that the AC unit in our room needed servicing because it was making a loud grating noise that my earplugs couldn't mute. I did forget to mention that the cleaning staff probably needs to be reminded to be quiet in the morning. It was 9am and they were pretty loud but we were already up. Others might not have been. All-in-all, this was a decent place for the money and we will likely come back and stay when we are in town because it's a good value at $101 out the door with AAA last minute on a weekend in the summer. If they make the adjustments I suggested we'll likely stay here every time we come to...

The outside of the hotel looks a bit aged, it’s a former Microtel turned Choice brand hotel, but the rooms have been upgraded and are really nice, big TV and soft bedding. I stayed in a 2queen suite that had a kitchenette complete with a full size fridge, stove top, microwave and dining table for two. Great customer service is consistent here, the ppl who checked me in were very nice and courteous on all 3 occasions I’ve stayed here. Housekeeping never bothered me (which I like!) but whatever I needed was readily available at front desk. I didn’t make it down to breakfast on any of my stays but the breakfast area was very nice, clean and well kept so I’m sure the food served was decent as well. There’s a lot of other food options nearby and the mall is up the road. Overall, I would recommend...

We got to the hotel to check in and the man up front was not very friendly or inviting. When my son got to our room as I was getting my luggage, he found a live bed bug. My son travels weekly and always checks the bedding at hotels. The man at the desk said that the hotel was newly renovated and he couldn't believe that there would be bedbugs. I get that. But, there was one that we could see. He went to the room with my son and dismissed the claim saying it was a piece of lint as he squeezed it between his fingers. He did give us another room begrudgingly. My daughter's room had stink bugs. The accommodations were fine other than the initial issues. The same man was there the next morning when we checked out and he...