Subway — Restaurant in Knoxville

Went in for a steak and cheese. Left because the employee working on 6/27/2023 @ 2:30pm EST was immensely triggered by the simple act. So here's what happened:

I go in, guy working there follows me in, asks what I want, tell him "steak and cheese, footlong, Italian" -- same thing I've been getting for years, whatever, no big deal. Guy starts asking me if I want peppers and onions on it before anything else, I'm like "nah". I tell him what cheese I want, ask to add bacon, he tells me he's gonna convert it to a "number 3" or whatever on the new menu they got. I tell him I don't want all of that, he says he can "adjust it off". I wonder out loud why Subway tried to fix something that wasn't broken. He then says the build-as-you-want menu's going away in September or something. Whatever, Jersey Mike's is down the road, and I say so with a laugh.

Dude legit lost his temper like he owned the place and I was a health inspector. He then tells me he won't make my sandwich and to get out. I ask to speak to his manager, look for the franchise owner information, he then tells me he WILL make my sandwich. Gets it in the oven, admits he took it the wrong way, doubles down anyway, gets the sandwich out of the oven, and proceeds to just destroy it in front of me saying he's not going to make it after all. Then he calls Curtis, his regional manager (apparently?) and starts screaming at HIM.

I left. Might go back with a camera crew, but that'd be it and not to...

I went in there and there was a line of like 6 people in front of me,with one person running that line,and once I got my order of 4 footlongs this person running that line handled my order calmly,and fast,it was perfect,and while he was finishing up a group of 9-12 teenage girls were waiting,and instead of him rolling his eyes or groaning or having an attitude,he stayed calm and profesional,I asked him if he was the only one and he said "yes,open to close",I Also asked if he was a manager which he said that he was a regional manager,his name is Curtis,I work in food as an assistant manager,and I am impressed by the way this man works! Hopefully the right people see this review because that man's worth alot,Hopefully you Guys trata him right and find...

Always good subway subd. However, a little kindnesses goes a long way. I'm assuming the manager,said hello then called to the back. Yhe woman how commented, mo we stopped are year ago,after I asked if if you still aren't selling roast beef was unnecessarily snappy. All that extra attitude isnt required when the short answer is NO. The young tall red hair lady was very nice that came up to cash me out. To the bad attitude lady,your organizational skillshare good. At least you kept the production going without stopping things. Good job on that. Hope your...