Wendy's — Restaurant in Knoxville

If I could give him a negative star I most definitely would my boyfriend went in there Sunday June 1st around 6:00 in the evening and not only was the service deplorable the manager herself ignored him at the front counter after him asking is anybody working 5 minutes standing there any overheard another employee say do you have a customer at the front and she said verbatim I don't care, so he leaves the dining room and goes through the drive-thru where that turn down to be just as deplorable he asked for a large fry and two son of a baconators and gave him the phone so she could scan his app it should have been $6 and some change she tried to charge him 10 something initially and he reminded her that the freeze was free with a five-dollar purchase using the app. And again she says verbatim I don't know anything about that app this being a manager and that's just the service and after arguing for 5 minutes she finally gave it to him now the quality of the food I have never had such a disgusting looking sandwich covered in mayonnaise and ketchup it couldn't even eat the food without wearing it the bacon was it hard and tough as beef jerky and the meat on the burger was burnt black I have pictures to show I wouldn't feed that to my dog 🐕 and I was starving I had to force myself to...

This location has the RUDEST workers. Its customer service is just generally overall the worst out of any fastfood restraunt location ive ever been to. You can tell how much they hate you being there as soon as you pull up to the drive thru to order. Lindsey the girl they have working mid day durring most days is sometimes on cash or deive thru orders is the worst of them all. I usually dont say anything to managers but she was hateful when we pulled up never told us the total including when we pulled around. In fact she didnt say anything at all she just held her hand out glaring at me for my card. I have to ask for my receipt every time and they act like its such an inconvenience. Ehen lindsey handed us the food she still never said a word and just slammed the drive thru window. So i talked to the manager. She doesnt need to be dealing with customers if this is her attitude. Well I go through again today (since its the closest location to my work for lunch break) and she is yet again hateful and rude when asking for my order it the drive thru. I pull up and shes leaning around the girl cashing me out to stare at me (since I talked to her manager last time) neither girl was very feiendly or said hardly anything to me. Atleast this time the girl cashing me out actually told me the...

Honestly, where do I begin. My wife and I just got off our shift and wanted to enjoy the Wednesday Addams meal. We pulled up at 12:30 AM and was greeted by I want to say her name was Muriel or Miriam and she wasn’t who this complaint is about. I work at Buddy’s Bar-B-Que so we know how it feels to be 30 minutes from close but a customer is still a customer the manager on duty had no name tag and was rude. We ordered the food and were asked to pull up. We pulled up to the door after paying like we were asked. They served the car in front of us and then the manager looked us dead in the face and walked off. We waited by the door for about 20-30 minutes so I reverse to the window just to have the manager rudely sign that they're closed. After we paid he basically said no. He had brown hair and wore a red polo. Honestly the fact that we used to eat here all the time and it just went downhill is beyond frustrating. We will not be back to the Broadway location. As far as the other 2 that worked at 12:30a on 8/8/25 we appreciate you 2 trying to fix it but your manager already...