Starbucks — Restaurant in La Cañada Flintridge

I work for Starbucks, so I know how unacceptable the behaviors at this store were. Every single employee (except the girl who took our order) was rude to us or to other customers. The girl who took our order got it completely wrong, she was training so that fine I can let that pass. What’s unacceptable was the way each employee treated us we we tried to get our drinks fixed and the charges refunded. The baristas were told our drink stickers would print twice, so when they started our drinks I asked to check which of the orders printed and the baristas wouldn’t talk to me. They barely made eye contact and when they finally did speak to me, all I got was “this is the first I’ve seen.” The interactions with their other customers was also horrid. Our two doppios took 20 minutes. It’s been a solid five years since I’ve been to this location, and it’s sad to see that the service hasn’t gotten any better. Corporate will be notified about the poor behavior...

My drinks and food get 5 stars. However what made me give to 2 stars is the speed of the service.... 1). The guy today he was beyond slow, so ridiculously slow, he is in the wrong job, management need to be clear when hiring individuals that don't move... This a fast pace location and with this kind of service very ridiculous my customer got tired of waiting that cancel the order... 2) one person doing the drinks and getting distracted by customers coming up to her to talk, this is ridiculous... Come on Starbucks we're is your speed and organization... Remember your online order are to be a priority DON'T MAKE YOUR ONLINE CUSTOMERS WAIT...

It was a terrible experience! I have always had a Starbucks drink and I had never had an experience like today, since I entered the establishment they took a classist attitude! And then they pretended that they didn't understand that it was li that I ordered, and as last a tall boy and Güero called all the drinks that were already ready and mine left them on the counter, when my dad went for them he didn't give us straws, when we turned around to drink them it wasn't even to say "there I left the straws He just pointed them out and he left!...