Gorilla Burger — Restaurant in La Center

My family has been going to gorilla grill for years, since first opened and we love it, but are sad to say that due to our recent experiences, we no longer will be returning unless there are new staff or some big changes in work ethic. We went a little over a week ago and ordered 3 meals, when I got home I had only received 2. I tried calling over and over, but the phones were busy. I called the following day and spoke to a man that said he would leave a note for all employees and I could come in whenever I would like to grab my meal. I explained that I might be in that day but wasn't sure since I was very busy and he said it was okay that I could call when I'm ready to pick it up and they would make it. Well I wasn't able to make it in until this last weekend (a week after original order), and I explained to the employee about my meal. First she said they had it sitting in the hot case for me all day the day I had called. Then she tried telling me they couldn't give it to me because of some policy, which I understand if there is a policy to follow, but I was told I could get my meal replaced that I paid for and never received and to call when I was ready to get it. She could tell that I was irritated and finally agreed to give it to me free of charge, alongside that we ordered another meal, and an extra side of fries, in which we paid for. When we didn't receive the extra side of fries they tried arguing that we didn't order them, we had to show them our receipt to get them. Later that day, we went back to pick up a meal for my dad as we were heading back home. My mom waited about 30 min and the employees were just standing there. She asked if the meal was almost done and they said they needed to "drop the fries", then still stood there doing nothing. So my mom being so frustrated, said forget it and walked out not getting her meal she had paid for. It just really sucks that gorilla grill has gone down hill, their employees are obviously lazy and do not communicate well to each other or...

Yummy! Small town drive-in style burgers. Service was very good and she overestimated the wait, which is always nice when the food comes out quicker than expected. Everything looked clean, so no hesitation ordering burgers and fries from a grill in a convenience store. I got the deluxe cheeseburger which was excellent, wife got the same, daughter got a bacon cheeseburger and loved the crispy bacon. We got the crinkle fries, which were great, and daughter got the battered seasoned fries which she raved about. Will definitely eat...

We are so disappointed! Gorilla grill used to be absolutely exceptional...

They must have a new cook. We bought a couple of jungle burgers and fries yesterday. The hamburger was completely dried out and charred and the burgers were so bad that we threw them away.

We wanted to write this review because this is the third incident of pretty bad food... Two other times this last summer we got hamburgers that were so salty that once again we had to throw them out. What's going on gorilla grill ??

You were awesome...