Jimmy John's — Restaurant in La Crosse

Never eating at this location again. I've tried time and time again to give this jimmy johns second chances over the last several years and I'm tired of it. This single jimmy johns has messed up my order nearly every single time I have ordered the exact same sandwich from them over the past few years and they can never get it right. Literally 7-8 times out of 10 not counting alot of the times I've checked the order in-store and have them fix my sandwich before I leave. If I leave this store without checking my order first it's wrong every single time which is ridiculous given that the other location downtown on pearl Street has never gotten my order wrong despite going to them almost exclusively after it was apparent that this store (which is closer to my house) is incapable of correctly preparing my order. I will say that lately the newer staff there seems to be alot more friendly than the rude and arrogant employees that have worked there in years past but that means little when this single store has messed my order more than every restaurant that I have ever eaten in throughout my entire life combined. My previous statement may sound dramatic but it is entirely without exaggeration. I should have stopped going to this store years ago but despite my better judgment I thought they deserved second chances given that I've worked in food service before and can understand that it's not always an easy job but this is just ridiculous. At my work our management refuses to get us jimmy johns for catering orders anymore because this store has never gotten the correct amount of sandwiches even once out of several orders, let alone having the correct sandwiches in the order. Everybody that I know in this area that has a poor opinion of jimmy johns have all said that this is the store they go to without exception. It's a poor excuse for a restaurant that I otherwise love outside of this particular location. At this point it would seem better to just close this store and open an entirely new one rather than let this location continue to tank public opinion of jimmy johns...

UPDATE - We took our concerns to the manager of the La Crosse Jimmy Johns locations. He indicated it was company policy to only allow JJ's cups to be used at the beverage stations. HOWEVER, he considered our concerns and has now changed company policy to allow the sustainable approach of allowing customers to use their own reusable cup at the beverage stations! Thank you for listening JJ's. We WILL be back!!

Previous Post: Have always enjoyed stopping at this location, but was a bit disappointed yesterday. We came in an ordered our usual sandwiches and drinks. But when we said we didn't need a cup as we had brought our own reusable mugs, we were told we could not do that as it is against health code. Having checked with the local health inspection authorities (La Crosse County), we discovered that there is no such code restricting the use of personal cups at self-serve beverage stations. Perhaps this is Jimmy Johns policy that the employee (and manager , as well) erroneously confuse with health code. Either way, Jimmy Johns appears to not be supportive of sustainability practices by its customers, thus presumably by its staff. C'mon JJ's, get with the program! Whether or not you believe in climate change, filling our landfills with unnecessary paper and plastic is still NOT OK. And telling customers they can't and hiding behind inaccurate interpretations of health code is also below your usual standards. You can do better -...

Trying to order catering from this location (a lunch for 30 people) is an absolute nightmare. In addition to being lied to when I was asking for the manager and being told they would have the manager call me the next day (which he didn't), as well as being lied to when we inquired about the status of our orders, they can't deliver on time. A co-worker had to drop what she was doing to go get the order and walked in 10 minutes after being told that they were getting ready to walk out the door with the order and they were still packing it up. She went to get the order because they were already 30 minutes late and we were now down to 15 minutes for our group of 30 to eat lunch. The last order, the delivery arrived 45 minutes late. I called the day before on both orders - as requested. This location is 2 miles - a six-minute drive - from our office. On our next event, I placed a catering order with a different local sandwich shop located farther away and it was a completely different experience - knowledgeable staff, courteous, helped me decide what was appropriate for a group of our size, confirmed the order AND delivered it RIGHT ON TIME. Don't tell me your slogan is Freaky Fast when you can't deliver my order within 45 minutes of...