Whataburger — Restaurant in La Joya

cook & order taker don't know what they are doing. i asked for a buffalo ranch .. buffalo on the side. my burger came in dry. in the ticket, jst said no buffalo. cook didnt understoood that i still wanted the ranch. i asked for buffalo on the side. they charged me a buffalo dipping sauce. as long as they have buffalo ranch burger available, shouldn't be charging me extra for the sauce. im paying for the buffalo sauce already... why are u charging me again? i was supposed to get buffalo on a cup. this whataburger la joya used to be good... but now it sucks. stopped liking it after i got soggy burgers. young teens that dont care about customers honestly or managers/team leaders that dont know how to train properly or discipline...

I visit this location twice a month. It’s good fast-food..

..but what is so difficult about double-checking that an order is correct?

Every single time I go here, the team omits or forgets to add either fries, the condiments I asked for, or sometimes even an entire burger or sandwich.

I get it. The employees are younger and don’t see this job as something worth grinding at. I understand that as a younger person, too.. But to miss something every single time indicates a much larger issue with either the leadership, training, or morale.

I’ve been around the state and have frequented other locations many, many times and have not had this issue, so I know it’s location specific.

Good food, just needs some redirection in...

We've been there several times ¿why? Because we like it but guess what they keep getting our order wrong. We ask for no mustard, they put mustard, we ask for no pickles guess what they PUT PICKLES. As for today we went for dinner after work one more time and guess what.... they forgot to give us the order of fries, oh but they do charge I mean charge you nice and neat. If I call, oh I'm sorry what I can do is give you credit for the fries or if you want you can come back sheeeeet for reals people. Like if we leave around the corner. !!!MANAGERS DO YOUR JOB CHECK THE ORDERS MAKE SURE YOUR EMPLOYEES ARE READING THE RECIPTS AND PLACING ALL THE RIGHT AND...