Chick-fil-A — Restaurant in La Mirada

To the location owner, I would highly suggest reaching out to some of the Owner/operators in the southwest region to learn about some of the operations procedures that have allowed them to be more successful in servicing their customers. I have NEVER had to be pulled up to wait for food in the drive thru line, especially when it was not busy. I would have been a little more understanding of the wait had it been at peak times. I placed an order for breakfast at 10:22am, 8 minutes before breakfast closes. I’m assuming that they had to make fresh bread for the chicken minis that I ordered, which is not a problem, but shows a lack of leadership in projecting the needs of potential customers, especially when you had multiple cars in the breakfast line.

I was asked to pull out of line to wait, I pulled up to the sign that said meal delivery zone, which after 2 cars I realized didn’t allow for others to move around me. I pulled up further to see signage across the parking lot that says “Drive Thru Parking Only”, which indicates that you all clearly have a lack of time management when it comes to having food ready. You should not need a designated area to make customers wait for food in a drive thru. For places like McDonalds or Burger King, that’s expected, but at a Chick-Fil-A where service and product are expected to be at a higher standard, that’s crazy to have a place where you are PLANNING to have food take a long time.

I sat there for a few moments and reversed back to the drive thru window because the line wasn’t empty, and still had to wait. Jasmine said the food was getting delivered outside, so I pulled back up. No one was out there. I reversed back to the drive thru window and said there was no one there and she said oh, she was delivering something else, your food is right here. It had not been bagged yet and they were still waiting on it. I decided to just wait at the window. I received the food around 10:42am, 20 minutes after I placed the order. Mind you, it was a mobile order, so although they don’t make it until you arrive, you knew what to expect in advance.

After receiving my food, at that point I was annoyed with the back and forth, but still remained friendly because I understand how it is to work in the service industry. I let Jasmine know that I know it’s not her fault, but she needs to suggest to the manager or owner that they need better operations practices because this is just crazy. I have NEVER, in multiple states had something like that happen in a drive thru at a Chick-Fil-A. Jasmine immediately got a nicesty attitude and became defensive and gave the “oh okay, well thank you for that, can I get you anything else”….I told her no, but she didn’t need to have a nicesty attitude just because I’m giving her feedback on the experience. All in all, I would have been much more understanding if they would have said from the beginning that they needed to drop whatever part of the meal wasn’t done and that it was being made fresh and given me a time frame of how long the wait would be. That is how you keep customers informed and from getting annoyed with you. Having to do the back and forth and having unclear waiting directions is a recipe...

I recently had a disappointing experience at this Chick-fil-A location. My big rig was parked across the street while I stayed at a nearby hotel. Since the lobby closes at 10 PM and the drive-thru remains open until 11 PM, I walked up to place an order at 10:20 PM. However, because my truck couldn’t fit through the drive-thru, I tried to explain that we had no other option but to walk up. Unfortunately, the staff was extremely rude, insisting we leave the driveway without even considering our situation. The manager also told us to move along, showing no empathy despite my attempts to explain that we were staying just across the street. It was clear they had no interest in helping us. Whatever happened to good old-fashioned customer service, or just treating people kindly when they’re in need? I’ve decided that I won’t be returning to Chick-fil-A. Thankfully, In-N-Out, which was within walking distance, provided the friendly and excellent service that this Chick-fil-A location severely lacks. With this Chick-fil-A being so close to Disneyland, they likely serve a lot of out-of-town visitors. It’s disappointing that the manager and staff were so unwelcoming, and I would give 0 stars if I could. This location, and its management, certainly don't represent the brand’s usual standards. I hope upper management takes this into account because no one should be...

I have probably eaten at Chick-fil-A 20 times.

Unfortunately this was the worst Chick-fil-A meal I have ever had. It was a four piece entree Chick-fil-A strips.

One piece was super fat but when I tried to cut like pull it apart in half it was like rubber. It seemed like it was undercooked I'm not going to say it was undercooked it seemed like it was I took one by tried to eat it tried to say it was okay to myself but couldn't and so I didn't eat that piece.

The other three pieces in the box all looked like they were small and overcooked and that they had already sat the amount of time they were supposed to sit there and it had turned all the end pieces so hard that you couldn't chew them.

The best thing about the meal was the Chick-fil-A sauce. It's unfortunate that it was so horrible and usually I don't say anything but I mean it was really horrible it's just I don't want to give Chick-fil-A one star but it probably deserves one star. I don't know if I'll ever eat at Chick-fil-A again I'm on the fence right now but that particular one I'm probably...