Had issues with both of my two orders from the last month: A. Ordered a single fried fish taco with one order for delivery, and it came as shrimp. No big deal; it’s one of the very few times Mucho has made an error with my order in the years of enjoying their food, and it’s no biggy...we all make mistakes and it was still delicious, so I didn’t bother to raise a fuss about it. But when a friend ordered delivery tonight and asked for two taco plates with two tacos each, whoever took our order must have misheard the request for one plate to have two fish tacos and another plate to have one veggie taco and one fish taco, because the 1 veg 1 fish plate came as a single veggie taco with fish ADDED. Again, busy Friday night, so biggy. Just a little mistake. So we called Mucho to inquire what could be done, to be met by gentleman who originally took our order.

Now, having worked in customer service, I know the customer is NOT always right, and “food fraud” is a thing. I get it. But with sheer conviction and no apologies, he insisted that we were wrong (hard for me, the friend who ordered, and two additional people who heard us place the order to believe since we all heard our said request crystal clear, but hey, everyone’s the good guy in their own story I suppose) “because it was an odd order, I remember.” He proceeded to ask us what we wanted him to do about it with a certain level of spiciness, before we lost the connection (whether that was because of a connection issue or the associate hung up, remains to be seen).

I know Friday nights probably aren’t a cakewalk for the staff (food service is NOT easy weekend work by any means), but if errors in orders and poor service are what is to be expected from here on out for LaPorte Mucho, I don’t have high hopes for the restaurant that I have known and loved for so many years. I hope for the happiness of tonight’s staff and for Frank’s investment that it was just a bad couple of weeks, but tonight’s experience made Ricochet look like a three Michelin star restaurant.