Pizza Hut — Restaurant in La Vergne

If I could give this business zero stars, I would. My experience with them has been completely awful Regina, who apparently is the manager tonight, caught in the attitude when I called to replace the order that they messed up two previous. I ordered 16 honey bbq wings While Bubba and Jose were working and forgot to put sauce on them now I will say Bubba and Jose were an absolute pleasure to deal with. They told me no problem they were going to refund when I was ready and replace the order so Iand forgot to put sauce on them now I will say Bubba and Jose were a absolute pleasure to deal with. They told me no problem they were going to refund when I was ready and replace the order so I called to replace the order, Regina did not want to do that, she told me I would need to take that up with them. I hope Pizza Hut corporate finds out about this. Also looking at their reviews. This seems to be an ongoing thing. Maybe Jose and Bubba could re-train the rest of their staff to be as understanding and nice as they were , she told me that she had been up since 5 AM. Last time I checked Pizza Hut doesn’t open at five and they don’t make a breakfast pizza so I don’t know why her being up since 5 AM was my problem for hard to catch a attitude with me, but somethings definitely needs to be done with this. I had to order my wings over again and pay for them This treatment is absolutely unacceptable. It’s absurd to me that they would allow someone to talk to customers the way she did me absolutely awful experience. Please do not give them your business go to their competition Domino’s Papa John’s. At this point even little Caesars is better. Save your money and your dignity so you’re not treated the way I was and get you a hot and ready pizza I asked her could she call the people who worked at night and asked them about what happened and she told me that she was not going to do that. She was not going to bother them and I was just gonna have to...

ABSOLUTELY THE WORST PIZZA HUT EVER! 4/13/19 VISIT -Order:2 pastas and Cinamon rolls I placed an order and waited in the drive through, came in several times in to the store front and not once was I greeted or did anybody come to the front until about an 1 hr and 15 minutes after waiting. After 1 hour and 35 minutes my order was ready. Get this, the pastas I ordered had no sauce on them! NO SAUCE!!! It was plain pasta with sprinkled cheese on it. I walked out with an order of cinnamon buns for a family dinner of four.

4/25 VISIT -Order:2 pastas When I came to pick up the order the employee stated they had confused my meaty marinara pasta with a meaty pzone. She offered to remake the pasta or I could take the order as it was. My kids where starving and I decided to take the pzone.

5/3 VISIT -Order: 2 pzones Picked up my order and made the mistake of not checking my order before leaving. Came home and I open up one NOT fully cooked pzone!!!!!!!!!! Called to request a refund and I’m told by the manager Adrien that he can either remake it or issue a credit but he CAN NOT do refunds on cards.On top of that he called me a liar for saying it wasn’t fully cooked (see picture attached). My receipt clearly states no refunds after 7 days. I requested a refund less than 30 minutes after I paid for the order.

I work in the customer service field and I’m very patient and empathetic but the bad service at this specific establishment is absolutely ridiculous and unprofessional and corporate needs to intervene immediately!

I will be calling my bank to dispute the charge and I will be calling corporate to file a formal complaint.

Update: Called corporate to file a complaint and I’m waiting to speak to the regional manager.

Update*5/31-Was told that a regional manager would be reaching out to me by email to schedule a call and to this day I have not heard from anyone from pizza hut.I will never spend a dollar again at this...

Definitely never ordering from this location anymore, recommend to "Always check your pizza at the store when picking up" as the mess up a lot

my wife placed an order online for a super supreme pizza, when i arrived home she told me they where missing ingredients, I called to complain about the mistake they made of forgetting the ingredients and was forwarded to the talked to the manager, when i asked her name she didn't say it clearly but did identify herself as the manager, told her about the mistake and how would they correct it, was thinking to have one of her drivers deliver the pizza properly done with correct ingredients and their driver could pickup the wrong pizza but she was rude and unprofessional, said she won't send nobody and I had to drive back to return to the store to drop the wrong pizza and she would give me a new one, i told her i live 15min away and would not go as I don't have time but she said only way to replace my pizza or refund was for me to drive all the way back to the store and return the pizza to her or else she won't do anything. I submitted a complaint with pizza hut corporate because of her rude attitude unprofessional, I know they have cameras internally in the store to review the video of the toppings they used and all calls are recorded so they can look up the recording of the call i had with her, i took a picture of the pizza with the receipt on top as backup and you can clearly see it doesn't have all the ingredients we ordered and the border was barely parmesean crust and the dough was flat as they didn't let it raise properly.

This is not the first time the mess up an order, but because of her attitude definitely the last time i place an order...