Nothing Bundt Cakes — Restaurant in Lafayette

Im pretty sure once I post this story, the manager will know what I'm talking about.

Last week I placed an order online for a chocolate chip cake for my mother's birthday. I put the pick up time for 11:15. I paid for it online using my credit card and put my name down. Emphasizes on the my name part.

Here is my stroy.

Day comes to pick up my order. I walked in around 10:30, because I was already in town. I told the person behind the counter that I realize I am a little early and can understand if my cake is not ready, however am here to pick it up. She ask me for my name and starts to look confuse. She tells me, "That cake already went out. I remember that cake. It went out around 8am this morning. Did you have someone else pick up your cake for you?" Me: "No. 8am? Who picked up my cake? I was at home with my daughter getting her ready for the day." "Are you sure you didn't have anyone come pick it up?" "I don't have anyone (friends or family), around here that would come at 8am to pick up my cake for my mom. I only have my husband and he sure isn't going to come pick it up." She leaves and goes get the manager. Manager comes to the front and ask me the same questions. At this point I'm getting upset and don't understand what happend. Manager tells me that they will make another one for me. 10/15 minutes later the manager, the lady in the back who made the cake, the girl behind the register, all come back up to the front. The manager shows me a picture of this lady who took my cake. Asked me if I knew this person. I again told them no. Apparently this lady used my name and showed up before my schedule pick up time and took my cake. How did she get my name? Was it an inside job? Someone knew I was coming later and told a family member to get there before I got there and picked it up? Did the person behind the counter just gave away my cake without properly looking up this lady's original name? I do not know! It got the point that I showed them my I.D. to show them that I am who I say I am.

The manager said he believed me but the situation is bizarre. It is strange. Who was this person? I left feeling very confused and almost a little panic thinking someone is using my name. This is why I gave a three star. They made it right, but the entire situation was strange, confusing,...

I haven’t been to the old location, but was told there’s a location in Lafayette. I decided to visit the store 2 other times prior to yesterday (Jan.5, 2024) and the service was still the same from the first time, horrible. I watched the ladies interaction with the line of other customers, and it seemed as though the customers are a bothersome instead of a happy invitation to be visiting the place of BUSINESS! First time I visited, it was no greetings nor welcoming from any team member. I walked to the counter and waited for acknowledgment, but didn’t get it. I let it slide bc I was thinking maybe there was something stressful that may have happened prior to me entering. The second time, I place an order for a birthday cake online. I went in the store to pickup the cake (around the Thanksgiving holiday) and one of the team members was nonchalant about the order, almost to the point I didn’t think it was completed. I got my order then and vowed I wouldn’t go there again, but did…on yesterday. Still it was the same environment. No greetings, no thank you, no how can I help you, no small talk, no nothing!!! Why should I or anyone else continue to support a franchise business who could care less about the value of their customers they choose to serve. I will never go back, I’ll encourage my family to spend their money elsewhere too!

The reason for my 2 stars, is because it a franchise and the products are the same from state to state. I have traveled to 48 states and where there’s a Nothing Bundt Cakes, I’ve stopped. Treating oneself or others supposed to be joyfully energized by staff! The place should represent happiness and excitement, not anger and frustration. This definitely makes the enjoy of the product taste horrible when it shouldn’t have to.

Atmosphere was a 1 star simply because of the cleanliness and design, not bc of the feeling.

No stars for service! Service consists of multiple things. Quality, reliability, respect, leading by example approaches (from management), etc. This is clear to me that management/owners may be the same or just don’t...

Absolutely appalled by the treatment of my autistic daughter.

We were celebrating a very special day — my twin children’s first grade graduation — and chose to include our 4-year-old autistic daughter for a joyful family lunch at Izumi Ramen in Lafayette, where the staff were incredibly kind and welcoming. We then walked next door to Nothing Bundt Cakes to let the grandparents pick out a celebratory treat for the kids.

The moment we entered, my autistic daughter exclaimed “Happy party!” with pure excitement, as any child might when seeing a room full of cakes and joy. What should have been a sweet moment was met with cold, hostile behavior from a staff member who was on the phone.

Instead of showing any human decency, she stared at my daughter with disgust, making it painfully obvious she had a problem with her simply for being different. When I told my family we should leave due to her behavior, she rudely snapped, “I’m on the phone.” Even after my father-in-law gently explained that our daughter is autistic, the employee doubled down with an even nastier, “I can’t hear, I’m on the phone,” as if her phone call justified her cruel attitude.

Let me be clear: this wasn't about a phone call. This was about a complete lack of compassion and basic human respect — toward a little girl with a disability.

We walked out without making a purchase, and I will never spend a dime at this business again. I urge every family with special needs children, and every person who values decency and inclusion, to take their business elsewhere.

The cakes might be sweet, but the service was...