Tropical Smoothie Cafe — Restaurant in Lafayette

What happened to this spot! This is the third time I go and there is an issue. My most recent visit last Friday (5/6/22), I never received my food. I'm not sure what is going on in here. I pulled up in the line to order. As I approached my turn to order, I was instructed to wait a moment. After about 3 minutes, a guy came on the speaker to take my order. He kept saying "is that all" without me saying what sides I wanted for the meals. I pulled forward after being rushed to order. I noticed a truck leave the line. I didn't make much of it until it was my turn to pay and receive my food. Well, I waited at the window for 10 mins. HONESTLY! I didn't want to leave because I had already ordered. No one ever came to the window to say that they were delayed or anything. The young guy came to the window to work on the register nearby, but still never acknowledged me. A few workers were walking back and forth, but I was never addressed. At 12 minutes, I finally just left. I guess that is what they wanted. Hopefully, the Oil Center location maintains their good service. Now both ambassador parkway locations...

7/12/20 post I came through around 2-ish and the service was extremely slow at this location. Management should hire more employees to fulfill orders for patrons in a more timely manner.

I ordered 2 smoothies. The Detox Island Green with Fat Burner added--came out quickly, but my other order took 15 minutes (for. 🍉 watermelon smoothie).

When I received my smoothie...it looked as though it was on the counter for the 15 min. wait. The smoothie did not taste as SWEET as the locations in New Iberia, Carencro, and the other Lafayette spot further down Ambassador by I-10. Not only was the wait long, but the smoothie was a huge disappointment for me. Wasted money.

I will never come back to this spot. Management needs to hire more people to fill the orders AND possibly observe the other managers and workers in Carencro or New Iberia's Tropical...

So I am a regular at this location. Two of the sweetest young ladies that work here everyday found out they no longer work there. I never saw these ladies do anything wrong. The problem I see daily when I’m in the cafe is the manager. They are very rude to customers, employees ask for help on something and they degraded their employees in front of customers. I have seen one of the managers after I left a ten dollar tip for one of these girls take it out the tip jar and put in pocket. So sad this store will go down without these girls here. I hope that upper management sees this and fixes this problem. In today’s world we need people to work. Really curious on why these girls no longer work there and management really needs to...