Raising Cane's Chicken Fingers — Restaurant in Laguna Hills

If I could give this drive-thru negative stars, I would. This wasn’t just bad, it was a catastrophic train wreck of customer service and food quality. We were literally sitting there in the drive-thru, repeating ourselves FIVE times, and they still didn’t listen. FIVE. TIMES. At that point, I felt like I was talking to a brick wall with a headset on.

When we finally got our food, it was a nightmare in a bag. The chicken had BLACK, gross spots on it—absolutely disgusting. Fries? Ice cold, soggy, and flavorless, like chewing on cardboard dipped in sadness. And for some reason, they stuffed everything into way too many boxes. Why? Are they trying to kill the environment one pointless container at a time? My car looked like I just left Costco with bulk packaging.

On top of all that, they charged me for a large drink when I ordered a medium. I corrected them, again and again, and still got overcharged. Do they not understand the difference between medium and large? Or do they just enjoy stealing money from people stuck in the drive-thru line with no escape?

And then… the lemonade. Calling it “lemonade” is generous. It was SOUR, BITTER, and tasted like it could strip rust off a car battery. Absolutely vile. One sip and I was done.

This place should honestly be embarrassed. They’ve turned fast food—which is supposed to be quick, convenient, and edible—into a full-blown horror story. Cold food, gross chicken, wasted packaging, wrong charges, bitter drinks, and staff who can’t listen if their lives depended on it. If you value your money, your time, or your sanity, do not pull into...

I’ve been a loyal customer of Cane’s for years, but this location has gone downhill with each visit, and my most recent experience was the worst yet.

I ordered a 4-piece combo for dine-in and a sandwich combo to-go. The dine-in meal was extremely underwhelming. The fries were soggy and I was literally given about eight fries total, spread out on a plate that was unusually small — not the normal wider basket Cane’s typically serves meals in. The bread was cold and damp, and the chicken fingers were the smallest I’ve ever seen, closer to the size of nuggets than tenders.

The to-go order I checked later was just as disappointing. Even my mom, who I brought food home to, commented that it felt like a scam because of how little food there was. The 4-piece combo wasn’t filling at all, and with the portion sizes I received, even the 6-piece wouldn’t feel worth it. Paying nearly $20 for a meal that doesn’t satisfy is frustrating.

It’s sad to see how much this location has declined compared to a few years ago when food quality, portions, and service were much better. What you get here now looks nothing like what’s advertised on the Cane’s website.

I hope management takes this feedback seriously because this experience does not reflect the standard that Todd Graves built Cane’s on. At this point, I can’t recommend this location until improvements are made and I might be done with...

This review is about my experience last week with this Canes. I have loved Canes since early 2000s when we first had it. We have been coming here since this location opened. We are frequent app pick up users. This last time I ordered in app for pick up, took it home and my husband asked if I got a kids meal. When I opened my food the fingers were SOOO small and there was maybe about 15 fries. I’ve never eaten a 3 piece meal and been hungry afterwards. We both could have eaten at minimum 1 more finger. I went through the app after to complain about the “kids meals” we received. I also attached pictures of the meals to prove it. A week later I still hadn’t heard back from anyone, so I called the number on one of the reviews here. I wasn’t expecting anyone to answer, since it was 530 PDT…but I got connected to the sweetest customer service rep who was actually able to pull up my complaint with the pictures to validate. After explaining everything she was so sweet and is mailing us 2 combo cards as an apology. I felt heard and appreciated as a customer. That is why the 5 stars for service and atmosphere. IDK if it is just THIS one that has the small chicken? Maybe we will try a different location next time but this is the one we...