Domino's Pizza — Restaurant in Laguna Niguel

If no stars or negative stars was an option that is what this store would be getting. My husband and I recently moved to the area and have been ordering from this location on average once a week. The first disappointment came when after earning our first free pizza reward we couldn't even use it to buy the gluten free pizza we needed and had been purchasing. The latest disappointment came last night. I had just had surgery in the morning and to make life easy we ordered pizza through the app and paid with our credit card. When the driver arrived with our pizza he asked for payment which confused us and after a few seconds he apologized and said the pizzas say paid but the receipt doesn't told us we were correct and handed us our pizza. We even told him a tip amount to add to our bill for him as we always tip. At 1am my phone rang it was the manager of dominoes it woke me up but as I said I was recovering from surgery that I had just had that morning so needless to say I was heavily medicated and didn't get to the phone in time. I was unable to fall back asleep for several hours. I called back today to pay as after checking my credit card I saw no pending transactions. I let him know the situation and told him that it was incredibly inconsiderate to call someone at 1am. The manager was incredibly rude and hung up on me before I had a chance to give him my credit card number which was in my hand. My husband drove me down to the location in person and as soon as the inconsiderate manager saw the obvious bandages from surgery he became less rude and actually apologized. We however ended up paying more than what we were supposed to as he said even though he sees the rewards on my account they didn't go through. I will never again be purchasing from dominoes...

Domino's is a quality maintained, very well managed restaurant/food outlet. I actually personally knew the regional quality control manager and trainer, and learned about the detail processes they follow. The menu innovation is also very good. And the pricing model and promotions are right on the spot. Since they introduced the thin crust, we all became a grater fan and made Domino's the goto place for pizza nights, quick gatherings, big BD parties etc. Not consuming too much bread and the carbs, and also the crispness of the think crust pizza is really great. The topping are always fresh. Due to the Corporate quality control you get the same good quality at every location - big plus, will not disappoint you. The taste is always good, Nice tasty sauce, good quality mozzarella cheese, good toppings. We livecthe Philly pizza, very nice combination of sliced beef and onion and green peppers on a crispy pie, wonderful. The reason for my 4 star Food rating is that I think they can reduce the sodium, salt level across the board, the dough, the sauce and the toppings and since all these are good quality you will not lose the taste. I hope he management reads these reviews. I don't know, may be offer a low salt option on the menu for a while and check out the market...

Today I tried something different. Pasta, Wings and Chocolate cake. The Pasta was good... definitely ordering that again. I tried the wings, I wanted something different than pizza so I ordered Plain Boneless, Mango Habanero and Honey BBQ with a side of the Chocolate Lava Cake. Within my order was extra ranch dipping sauce. Again the Pasta was good, definitely gonna order that one again. The Mango Habanero wings were FREAKING AMAZING!!!. The Honey BBQ wings were good as well. The Plain Boneless wings were ok. I think they came from The Farside Boneless Chicken Ranch (Goggle the image). Being that the extra ranch dipping sauce didn't make it to my table I only had one Plain chicken wings and tossed the rest out. Oh.... wait there's more.... the CHOCOLATE LAVA CAKE!!!! All I can say is Chocolate cake, chocolate cake. The more you eat. The better the tummy ache. 😊☺😋🤗🤪 All in all. My order was on time. My driver Ms. S respected the social distancing guidelines. The food was FREAKING AWESOME!!! OH the chocolate cake.... let's just say I'm going to bed with a "better tummy ache" 🤪😋. . KEEP UP THE GOOD WORK LAGUNA NIGUEL Domino's. You definitely have a repeat...