Chart House — Restaurant in Lake Charles

For the past 15 years we have been taking our adult children and their spouses to a private dining room in a Resturant in Beaumont because we didn't know of any Resturant in Lake Charles that had a private dining room until we heard of the Chart House. So 4 weeks before our scheduled dinner I called and made a reservation for the private dining room at the Chart House. I specifically asked if there was a fee for reserving it and was told no. I asked if there would be a written confirmation of my reservation and was told "no do t worry I've got it down". But I decided to call a check the morning of our reservation if I could come a little early to put presents at the table and that's when I was told we didn't have the private dining room. They had given that reservation to another party who had paid the fee. I couldn't believe it! But all I got was "I'm sorry" and "our sales team handles parties of 10 or more (we only had 8)". No explanation of why they didn't call me first to ask if I would pay a fee (i would have)or at the very least let me know they were canceling my reservation so I would have had time to make one again at our Beaumont resturant. Because it was only hours before our reservation we went on to the Chart House where they seated us "by the fireplace". There was no offer of any compensation ( a discount, a free appetizer for goodness sake...nothing!). When we arrived no personal apology from the manager that I had spoken to. The whole issue felt like they had a take it or leave it attitude when they mess up. Very disappointing. We will leave it...

A very nice facility. Service was okay (When the server was asked if amberjack was a white fish, the answer was, “It’s just fish”). The food was so-so. The value was terrible. I get that it’s co-located with a casino, and that’s what we get, but still. I expect so-so food for a steep price at an airport, but not at a restaurant chain that’s been around for decades.

The Manhattans we ordered were okay. The 2nd one I got was bitter. The chopped salads two of us got with our meal were fairly meh. The lettuce was too finely chopped and partly brown (i.e., old). The French Quarter oysters were good; a little watery for cooked oysters, but good. The kimchi calamari was good, but not so kimchi-y, and there was almost as much loose fried batter as actual squid. Two of us did the “Chart Your Course” option ($49). I got the “bronzed” salmon, whatever that is. It came with two grilled shrimp. The salmon was done nicely, as were the shrimp. The chive mashed potatoes had an odd consistency, like the potato was mixed with something else. Almost turnipy. My girlfriend got the shrimp trio. The mash was less than room temperature, and the shrimp were unremarkable. Neither plate was a $49 plate in my book. My nephew got a medium 9oz filet mignon with about four tablespoons of the mystery mash ($45). The steak was cooked on the rare side of medium-rare. He reported it was decent.

$275 (not including the $55 tip) for three people is not commensurate with the quality or quantity of the...

This review has only to do with the gift card ordering system. I live in Chicago and wanted to get my mom a nice meal for her birthday. Very few places in LC offer e-gift cards, and when I found the Chart House it seemed like a lovely spot! Bought and scheduled the gift card to be delivered on her birthday to her email and got a confirmation of my order saying I’d get a delivery confirmation and thought everything was going great. Her birthday came and the day went by - no delivery confirmation. I asked her around 5pm if she’d gotten the card and she checked her spam but nothing. Happily there was a customer service line with excellent hours so I called, only to find out that it hadn’t been sent. The guy couldn’t tell me why. He then took my and her emails and sent it to me, so I could forward it to her. Then she had to log into the card with my email address. It was just not the surprise or experience that she deserved, and I wonder where my money would’ve gone if this was sent to a client or as a tip or employee bonus or to someone who I couldn't easily check in with. Just very disappointed in my side of the experience and really hope the meal and environment there are 1000% better for her than what I went through. Will...