Subway — Restaurant in Lake Charles

Good afternoon, this message is pertaining to the Manager & her customer service. Upon my arrival I saw her sitting at the table doing what could've possibly been her paperwork. I also noticed a 6-9 month old baby in a car seat next to her, & a 3 year old little girl running around them. I proceeded to the service line, to get my dinner, & not once did she look my way. I didn't see anyone in the back, so I turned & asked her if someone was back there to help me. She told me that they were closed. At this time I look at my phone & notice the time is 7:20, I said but ma'am you close at 8. She said yes but we're closing early due to low employees. Then she calls her employee from the back & says did you count the bread yet because if you did, we can't serve her, he said no ma'am. Then she says well you can server her if YOU want to, I am 5 months pregnant & holding a 2 year old in my arms so at this moment I become a little frustrated. He proceeds to get his gloves out to serve me & I say thank you because she wasn't making sense. She then says to me, while sitting at the table excuse me, this is MY store & I have the RIGHT to refuse YOUR service. So I said to her well at this point he is already about to make my order, THANK YOU. The boy makes my order & is very courteous to me, I say nothing else to her, pay for my order & leave, as I wanted to do before. I have been to this location many times & I am familiar with the actual franchise owner & his son, they are very nice people. I have also spoken to this same lady before, she has complained about doing HER job & employees not showing up but never got ugly with me as she did tonight. I am one that understands how being understaffed can be frustrating, but I also know that as a manager she should learn to keep her composure. If she felt that she needed to close early, she should've locked the door & not ignore me as I proceeded to her service line to avoid the confusion. I love going to subway but I would hate to have to avoid this store altogether because I will not allow anyone, especially a manager who should be leading by example, to ruin a night for me with their attitude. As a customer I had nothing to do with what she had going on personally or the short staff situation. When she also knew that she shouldn't have had her kids running around at her job or let alone HER STORE like she said, not professional. If someone could please contact me, it would be nice to voice my concerns to a customer...

My husband and I were traveling through yesterday and stopped here to grab dinner. WORST decision. The food seemed good at first and the employee was okay at first too. Got back to our hotel and my husband gets like 2 bites in and finds a COCKROACH in his sandwich paper wrapper smooshed to his bread. Went back to get a refund and lodge a complaint and had to argue with the employee to call the manager when a refund was refused. She tried to remake the food, like we were going to eat anything else that came from this restaurant 🤢🤮. The manager claimed that she was out of town and couldn’t make it until today (the next day) to do a refund. I asked if anyone else could come to the store and do it, and she said no. I understand that everyone needs a vacation, but having only one person employed at a restaurant that can approve refunds is RIDICULOUS. She either lied or this is the worst managed restaurant I’ve ever had the displeasure of dining at. We had to leave bright and early this morning to travel home so I just walked out before I lost my temper even more. I was polite as could be and was still treated awfully for asking for something completely UNACCEPTABLE to be corrected. I have contacted corporate, but wanted to warn people: DO NOT EAT HERE! Neither the employee or the manager seemed surprised AT ALL that there was a bug in the food, and didn’t seemed bothered at...

So the restaurant was clean and the woman behind the counter was lovely however I asked the guy on my way out for extra napkins he hands me to, I got a footlong with extra mayo, spicy, mustard, and pickles, yes extra messy. I ask him for more clearly that's not enough, he hands me two more (smh) I am irritated so I ask does he have to pay for them and he walks away lol. Of all the customers there I was the only one to ask for extra napkins and first of all it was like pulling teeth. And secondly I still didn't get enough napkins to enjoy my good without being a spicy mustard, mayo mess.As a business major I understand about food cost and so forth but if only 1out of 10 customers asking for extra napkins I am sure subway can afford to accommodate them. Other than that the good was great the woman was great, just the stingy ass man spoiled their would be 5...