Baskin-Robbins — Restaurant in Lake City

As a general manager there is a lot I know about baskin Robbins but my experience today was horrible I went in store looking for the cake catalog only to be told that all cake order had to be placed online so I asked to speak with the manager a young man told me he was indeed the manager I asked why can’t I place my order in store he proceeded to tell me that they had 1 cake decorated for 8 different stores( I believe that’s insane and they need to look for more help to insure customers can be taken care of )so if I place my order online it will go directly to her email. Now I understand having 1 cake decorator but my issue was I asked him twice could I speak with a manager he said he was the manager but as soon as I start to complain he instructs me to come back between the hours of 8-12 to speak to the manager now as I said before as a manager I knew he was not in management the moment we began speaking but he lied about it which only frustrated...

I can’t believe how unprofessional this place is. I was looking for an ice cream cake for my sons birthday. I went into the store to ask questions about the cake, first strike nobody was able to answer my questions because the cake person was not there, strike two everything is done online okay fine. I placed my order was charged then to receive a phone call an hour later saying they wouldn’t be able to make my cake because she was going on vacation. So you would think just go to another location to find out she makes the cake for the surrounding 5 stores. At this point I just want a refund which I was told I would get. I never received it, I waited the 5 business day it never showed. I went to the store requesting my refund they told me to call customer service because it’s nothing they could do. Customer service was no help. I’ve been getting the run around to receive my money back. Please take your...

I had the worst experience at this Baskin Robbins. I ordered a Banana Royale with caramel, strawberry ice cream, and walnuts. I had more caramel and walnuts than ice cream, it had 1 piece of banana. I called and asked a for a manager and the guy stated there is no manager and I asked, well who is the supervisor and he stated there isn't one in a very nasty tone and hung up the before I could say anything else. I called back and asked for his name and he hung up the phone in my face AGAIN. I called back and he didn't answer the phone. If this is the type of customer service I get, I will never eat at Baskin Robbins again and I will tell all of my friends about my experience that happened here at 9:30 pm...