My recent experience at Dunkin Donuts in Lake Forest, IL was not great. The two ladies working there seemed unenthusiastic and uninterested in providing good customer service. When I ordered an Americano, they claimed that I had ordered a Machiatto instead, despite me clearly stating what I wanted. Additionally, they didn't offer to give me the difference in price, and I had to ask for it myself.
I was disappointed that the staff didn't apologize for their mistake, and when I thanked them at the end of my visit, they simply responded with a nonchalant "no problem." Overall, their lack of customer service was not up to the standards that Dunkin Donuts should strive for.
Despite this experience, I have enjoyed Dunkin Donuts in the past and appreciate their tasty drinks and snacks. However, I hope that the management of this particular location takes feedback from customers seriously and works to improve their staff's attitudes and...
Ā Ā Ā Read moreI ordered the new Sabrina Carpenter strawberry daydream refresher, and two coffee rolls. I made myself very clear and repeated the order. When my order came out, I didnāt get either of what I ordered, instead I got a large dragon, fruit refresher, and two apple fritters. NOT WHAT I ORDERED!! Terrible service and they donāt listen to you, if you were to go to a Dunkinā Donuts, donāt waste your time here, go to the one in Lake Bluff by Jimmy Johnās! They...
Ā Ā Ā Read moreLet me tell you this has been the absolute best experience at a dunkin I have ever had... the young man and woman were literally the encounter I needed.. made me laugh and smile were exceptionally kind to me even though I have never been here I felt like I had been coming here forever... 1000000 out of 10 if I could give more stars I would!!!! It's a breath of fresh air seeing the kindness...
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