Dunkin' — Restaurant in Lake Forest

My recent experience at Dunkin Donuts in Lake Forest, IL was not great. The two ladies working there seemed unenthusiastic and uninterested in providing good customer service. When I ordered an Americano, they claimed that I had ordered a Machiatto instead, despite me clearly stating what I wanted. Additionally, they didn't offer to give me the difference in price, and I had to ask for it myself.

I was disappointed that the staff didn't apologize for their mistake, and when I thanked them at the end of my visit, they simply responded with a nonchalant "no problem." Overall, their lack of customer service was not up to the standards that Dunkin Donuts should strive for.

Despite this experience, I have enjoyed Dunkin Donuts in the past and appreciate their tasty drinks and snacks. However, I hope that the management of this particular location takes feedback from customers seriously and works to improve their staff's attitudes and...

I ordered the new Sabrina Carpenter strawberry daydream refresher, and two coffee rolls. I made myself very clear and repeated the order. When my order came out, I didn’t get either of what I ordered, instead I got a large dragon, fruit refresher, and two apple fritters. NOT WHAT I ORDERED!! Terrible service and they don’t listen to you, if you were to go to a Dunkin’ Donuts, don’t waste your time here, go to the one in Lake Bluff by Jimmy John’s! They...

Let me tell you this has been the absolute best experience at a dunkin I have ever had... the young man and woman were literally the encounter I needed.. made me laugh and smile were exceptionally kind to me even though I have never been here I felt like I had been coming here forever... 1000000 out of 10 if I could give more stars I would!!!! It's a breath of fresh air seeing the kindness...