Domino's Pizza — Restaurant in Lake Geneva

I’m incredibly happy with ALMOST every part of my experience with ordering from Domino’s Pizza tonight! I ordered my pizza through the Domino’s app and was able to select select nearly everything that I wanted to request for my order. The ONLY thing that I couldn’t select, asking for extra garlic seasoning on my pizza crust, I was able to call the store and request from the amazingly friendly staff! And I didn’t even have to leave the app/order tracker screen to call the store...granted, it was a tiny icon at the very bottom, right side of the screen, but...there was a little phone handset icon to click, & then confirm, if you wanted to call the store! I spoke with Dawn who, after I told her I had wanted to request the extra garlic seasoning and I asked if my order had already started baking, kindly assured me that they add that garlic seasoning after the pizza comes out of the oven and then told me she would be happy to add it on for me! As with ALL previous contacts with her...I have nothing but the best to say about her and I told her that, as usual, she remains one of my favorite people! On to the delivery of our order, again, I had a favorable experience! James was professional but still friendly and kind while he delivered our order on time and our pizza, breadsticks, and oven baked subs were hot and the sodas were still cold! Then, when I opened everything up, EVERYTHING was made to ABSOLUTE PERFECTION!!!! I remain, as ever, impressed with my local Domino’s & most especially with the specific employees Dawn and James! My only issues were with the app and wishing that some things were available to do...such as requesting extra garlic seasoning on pizza crusts. And I also was not able to finish rating the employees in the “how did we do” section of the app after my food was delivered. Those were my only issues but, as I said, those are with the app...the store and ESPECIALLY the employees that I had the absolute pleasure of dealing with were amazing and deserve...

The website will not let me rate them internally so here is a public review.

The pizza arrived cold, though we are 5 minutes away from the location (less than, if you don't hit a red light). The dried out, shrunken boneless chicken was covered in more burnt cheese than BBQ sauce. We put them in the oven to reheat them (both to hopefully make them palatable and to ensure they were safe to eat). In the end, both were edible, but not at all good (hence the single star).

To be nit-picky: The sauce tasted like the standard sauce (instead of the marinara I ordered). It was also really light on mushrooms (though we did order "normal" mushrooms) so, if you do decide to order from this location and want mushrooms on your pizza, you may have to order "extra" mushrooms (and pay the additional fee) to get more than one mushroom piece every couple of slices.

We saw the pizza was "being checked for quality" nearly twenty minutes before I received the text it was on its way. The website still says it is being checked, despite our having received it, reheated it, and eaten it.

Attached is a photo of the burnt chicken, though it hardly does the blackened bits at the ends justice. There is no way to show the coldness of the pizza in a photograph so we didn't bother...

Usually I have great customer service as well as pizzas. Ordered delivery-pizza was still doughy and the cheese was so undercooked that it was partially shredded. I called and Star’s manager said they would have to see the pizza to know for sure it was not cooked. Even though I paid for delivery, I still went to show her. She agreed it was not cooked and said that the oven does that in the beginning of the day as it just started up. Understandable..she makes another pizza for me to which I opened and seen that it was the exact same quality- undercooked. I very respectfully explained and even showed her what I was talking about. She began to snap at me stating that she had already made me 2 pizzas and said “well I don’t know what to tell you, customers eat it like this all of the time”. I explained that I order this exact same order every time (often) and that this is not how it’s supposed to be. The pizza would fall apart as soon as I picked a slice up from being that undercooked. I told her twice I wouldn’t accept this pizza and she didn’t want to hear it. The third time she finally decided to refund the order (with a very open attitude as well as argumentative remarks). Overall, a very bad experience. I won’t...