Over all this is a very good grocery store, clean, bright, good produce, usually quite reasonable prices, helpful staff. And real check out clerks, who can help arrange more help.
Unlike the majority, for whom this place will be fine, and service great, I have some dietary needs (severe allergies) that make me quite picky--I am eager to survive. They have some gluten-free goods upon which I rely. But I sure would like to see more variety. Having a couple dozen common food ingredients on my allergen list requires time consuming label reading, and sometimes quizzing deli & bakery staff if possible to clarify exact ingredients. At least they help or may point me to some corporate info.
Ingredient information is critical for me but the print seems to keep shrinking. Ideally, I would love a centralized source to scan and confirm all I put in my cart meets my needs, or help me quickly locate alternatives. In the check out line, or when I grab a shopping cart, I would love to enter my list of allergens and have the computer sort it out. I suspect others might also want such a service. Some sort of reliable, central information point to scan & validate--maybe I just haven't seen it and something like this is there. Put a big sign on it, if so. As it is, I often go 20 to 50 miles away to find a number of the best GF goods. That's lost business worth time &...
Read moreI've been a server 30+ years , I get it I know how the public can be. I shop at multiple grocery stores every wepek, and most deli workers don't like thier job and they show it ,that's fine. I must say the pigs bakery and deli department has some(Not all) of the rudest workers, especially the deli. Others see it too, the face of the other customer saids it all, when you see the transactions between staff and customers. The staff makes you feel like your bothering them, and God forbid you ask for the meat shaved because that's going to take an Xtra minute of work, oh no. This is unfortunately the attitude most of the time. Customers make joke about it in line how the staff is scary (in a funny way). I just travel down to lake geneva meat to get boar heads lunch meat. I get it cheaper there and a smile. I hate to blast staff but this is an insult to the art of customer server at some of the lowest levels I have...
Read moreThis store does an excellent job in keeping carts out of the parking lot. The bakery is pretty good, and so long as you don't arrive too late, the selection should be there throughout most of the day. The employees are friendly enough, but WOW are the majority of the clerks slow. You would think this was a way to push the self-checkout, but the checkout process was always slow. The self-checkout takes a while too due to lag when you scan an item and occasionally has issues scanning altogether. The staff overseeing the self-checkout area is usually on it in resolving the issues, but it is still a tedious process if you have a whole lot of items.
Ultimately, this is the example of a small town grocery store - high prices and overall blase service experience. This has to be a management or ownership issue because the East Troy and Delavan locations are...
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