Subway — Restaurant in Lake Havasu City

Horrible service!!! I had to give it a star to write this. The manager forgot to change the soup of the day sign, it showed broccoli cheese soup, we order 2, but he brings chicken noodle, when I brought it to his attention he said oh I'm sorry I will get you broccoli cheese soup, I returned to my table and waited... for about 5 minutes!!!There were no more customers, so I went back to the counter, and asked again, he apologized and said he would bring right out, well.... he and the other employee went in the back room for at least another 5 minutes... the person I was with ate his sandwich and his soup, the manager still in the back room, I went back to the counter, asked again and he said, he has to make more and it would be about 20 minutes more. I told him we couldn't wait that long, could we get a refund for the soup, he said no we can't do that!!! Didn't offer any kind of sandwich or drink...

I went here tonight walked up and spoke with gage the employee asked if their broccoli cheddar soup had veggie broth because im allergic to chicken and turkey broth he was very rude in answer then proceeded to say just dont order it so i ordered a 6 inch veggie sandwich he proceeded to give me a foot long which i had a very hard time eating because he cut it wrong and it wouldnt close so all of my veggies would fall out my husband proceeded to ask if they had anything for little ones my daughter is 4 he said no upon looking at the menu harder they had cheese pizza for kids this man had no customer service skills nor was he trained properly in the process if...

We haven’t been to this specific subway before, but after grocery shopping decided to get a bite to eat, working in customer service myself, I can say with no doubts that Nicole is one of the best employees I have seen in any fast food restaurant to date. She was friendly and courteous and showed properties of customer service that reach far above the level of expectation at Subway and for that I am writing this. Thank you so much Nicole, I hope that Subway is just a stepping stone for you to venture into something where your untapped potential is...