KAY Jewelers — Local services in Lake Havasu City

Update to review 6/2/23 I was contacted by management at Kay Jewelers due to my review. I wanted to update my review, since they did in fact, make it right with my ring. They fixed it at zero charge and even expedited the service due to an inconvenience. I appreciate the staff for doing this! I am pleased with the outcome. Thank you!

Original Post: Very disappointed after my recent visit (5/9/23) to Kay Jewelers. I had purchased a wedding ring enhancer in mid-February. When they soldered the enhancer to my original wedding ring (not purchased at Kay), they resized them to a bigger size to fit. Six weeks later, a diamond falls out of my original wedding ring. Thankfully, I have the diamond. I take it in to Kay to see if they can put my diamond back in my ring. The diamond is probably a .05 point diamond. It's an accent one and tiny. The lady I spoke to told me it was going to be $450 to put a diamond back in my ring (honestly the diamond is probably worth $30 it's so tiny)! I told her no, there is no way that the little diamond is worth $450 of labor! In the meantime, she checks my enhancer band that I just purchased six weeks prior and says I have three diamonds in it that are loose. I told her I don't know how that is, when I just got it back a little over a month ago and I don't wear it all day or even every day sometimes. I asked her if I could have the three stones in my enhancer fixed so one doesn't fall out and she said that in order for me to have that fixed, I have to pay the $450 to fix the little diamond first! Are you serious?! Seems like blackmail to me! I asked her what would happen if I wore the ring as I left. She said she had to mark down that the enhancer had three loose stones and doesn't suggest I wear it, otherwise Kay isn't responsible for a lost diamond. I have to find someone to first fix my little diamond in my original ring and then bring it back to fix the enhancer. In my opinion, all of the stones are loose and one fell out because they resized the ring and the prongs weren't checked before giving it back to me. I'm so disappointed that I purchased from Kay. This will be the last purchase from me and I'll be letting people know they don't stand behind their workmanship or the extended warranty I purchased for...

Went in the store Aug 22 to have my ring serviced. While i was there I wanted an additional band added. It is now March 23 and i still have no ring. The first mold the band was too thin it was not what i ordered. They sent it back for a remold the remold came back several months later and I asked the customer service rep Bonnie is this going to be flush with my existing band and was told yes. Several months later the new band came back and long and behold it was not flush there were gaps on both sides. i argued for several minutes. Bonnie looking me straight to my face when i asked her this is not so what i ordered and she agreed and then i asked her what she was going to do about this and just stood there She does not belong in this sort of customer service. She is Walmart quality. I would have made a phone call sent the band that was not right back to get it remade and satisfy the customer. The kicker to this story is it is March of 23 and i have no ring. They saudered the bands together and sent via ups in the mail...WHO DOES THAT SENDS A RING OVER 3500 PLUS IN THE MAIL????? now i am battling with the corperate office trying to find my ring. I am from another state and i can tell 100 percent our state knows how to service the customers, I am a customer service trainer. For over 30 yrs and this is by far the worst place to go to for any jewelry needs. The manager is a joke of jokes she is absolutely no manager what so ever. She needs to leave. Or take seminars how to provide the best customer service one can give to customers. Never again will i deal with this store. I got my bill in the mail for the services rendered that weren't made right but i disputed them. I am not paying for a band that was not what i ordered ..... Buyers beware just saying....you could be...

I recently had the pleasure of visiting Kay Jewelers to purchase a necklace for my daughter. From the moment I walked in, I was greeted warmly by Teri, one of the store's knowledgeable and experienced sales associates. Teri took the time to listen attentively to what I was looking for and asked thoughtful questions to better understand my daughter's style. With her deep familiarity with the store's collection, Teri was able to guide me towards several beautiful necklace options that fit my criteria perfectly. She explained the unique features and craftsmanship of each piece, providing helpful insights that allowed me to appreciate the fine details and quality of the jewelry. Thanks to Teri's professional and personalized service, I was able to confidently select a stunning necklace that I know my daughter will cherish for years to come. I left the store extremely satisfied with my purchase and grateful for Teri's exceptional assistance throughout the process. Her genuine care, expertise, and commitment to helping me find the ideal gift made this jewelry buying experience an absolute pleasure from start to finish....