Gubanc's Restaurant — Restaurant in Lake Oswego

Good food. Heartless service. Came in for my birthday with my parents and we were really looking forward to it. It’s a big deal to go out when you are in your 80’s. The snobby and inconsiderate service just ruined the whole experience. Food was fairly good. Reuben was moist and tasty. Fish and chips had a perfect breading and nice sized portion. Salad with wild salmon was lovely with shredded carrots and a few delightful pickled beets. We arrived with one walker for a parent and it was handled as if we had come in with a wild pig or something. From then on the servers treated us like interlopers who stayed too long, although we were in and out in 90 mins. When they brought our drinks they only bothered to reach about 12” over the table with them, requiring our older parents to reach 3’ across, resulting in them spilling their drinks and being very embarrassed. Instead of offering us something to clean the mess, the drink server acted disgusted and left us to fumble for Kleenex to wipe the table ourselves. Our main server did not check back to ask how things are going until we had finished our meals, when she declared, “All done then? I’ll get your check,” without waiting for our answer. My mom said,” Well it’s clear they want to get rid of us”. Actually we had been looking forward to some dessert but the server made it clear we were not even welcome to ask ourselves about a dessert menu, when she tossed the check on the corner of the table and rushed off. No one even asked if we had enjoyed the meal. Then they told us to “have a nice night.” The restaurant adds 18% gratuity to all bills and I’m guessing that has made it so their servers feel they can treat people however they want. We usually tip 20-25% but did not add anything to the bill this time. We had not acted unpleasantly or been uncouth. We were dressed no worse than anyone else and we treated the staff with much more respect than we received back. Management should consider sensitivity training for these servers as they clearly don’t know how to treat older folks or maybe they just treat everyone with that...

We have been going to Gubanks for a long time, found the food and the service to be good most of the time and great occasionally. However the quality of the food in the last four or five weeks Has dropped to the point we no longer want to go to this restaurant. Two different times we ordered sandwiches with bacon in it only to receive bacon so burnt and hard I was worried it would break my teeth. I actually have sores behind my two front teeth where it scraped the skin off of my pallette today. Last week I was so angryg that, not only did he burn the bacon but that he looked at the burnt bacon as he put it on my sandwich and served it to me anyway for only $13 , that I sent it back. Now much to my dismay going back to day I find that he is not only burning my bacon but my companions bacon and as we were leaving I saw fish and chips up on the stand getting ready to be taken to a table by a waitress and it was burnt also. I am hoping that that person refuse to eat it and sent it back. I also noticed that the 6 pieces of bacon I used to get on the sandwich I now only get 3 a small slice of tomato on each half and a limp piece of romaine lettuce. I could make this crappy sandwich at home for a lot less. Was not entirely thrilled with the soup today either which was turkey bacon lettuce and tomato it had croutons in it that were soggy and the tomatoes came out of a can.. not too much to brag about there. Also it takes close to 40 the 45 minutes from the time you get there until you get your food. Whoever is giving this restaurant four stars must be used to some really horrible horrible food. the third person of our party today who paid the bill was so upset he would not even...

Ordered beet & apple salad. My fault for not reading more carefully because it was mostly kale which always seems to me like damp, thin, green colored cardboard. This was one of that effect I’ve encountered. I brushed most of it aside.- should have taken picture to show (by volume) that I didn’t eat more than 1/2 of salad.

Beet & apple pieces were diced small - very small. The tiny chicken bits were so dry that I drank water to help get my protein down.

Service? Indifferent, but it was getting near quitting time. They charge mandatory 18% tip, which I general agree with (now that I know they do it- it’s possible for new customer to not see pertinent notification). Service last night does inform customer there’s no statement they can make, vis a vis tip amount to express disappointment. I don’t like to call on management - almost nothing that sinks to that level for me.

I don’t do reviews but this opportunity was plunked down in front of me and I’m still stewing about last night. So, here we...