Kyra's Bake Shop — Restaurant in Lake Oswego

I ordered 2 dozen vanilla sprinkle donuts for my wedding, months in advance. I did a phone call order and gave them all the information, paid and tipped them, and confirmed all the details. Somewhere and somehow the order date was placed a week ahead. The day they had written down to pick up my order they called me 2x and cancelled. I was at work, in healthcare during a global pandemic and missed the calls. I eventually saw their voicemail and called, never getting a call back. Then called and received attitude in questioning what could be done. Their initial solution was no donuts, no refund and they were not taking any other orders for the weekend. I will say as a bride that has had to postpone her wedding for an additional year, we really know our date. There is no way a date a week ahead came out of my mouth or was something I confirmed. My biggest complaint is the service. I received no solutions and heavy attitude from a worker named Shawn from the start, she said her employer remembers the order and confirming the date even tho it happened months ago and that I was wrong. We said doing nothing was unacceptable and we needed 2 dozen donuts. They came back with they could give us 2 dozen assorted donuts. My 2 year plan of a donut wall with all white donuts with rainbow sprinkles doesn’t work with random assorted donuts because someone in their bake shop wrote down the wrong pick up day and so we said we were still not happy and Shawn fired back with extreme attitude “well … you said we just needed 2 dozen donuts” ** think teenage girl sarcasm and this is their manager. I wish I had a recording of the entire phone call it was a perfect example of how not to treat customers or manage a service based store. Please check your attitude at the door. So no Shawn, what I needed was some realistic solution for a mistake done by a heavily flawed ordering system that is super cut throat. I am appalled by the lack of customer service and attitude. Good food, terrible customer service.

"Hi Ashley We are sorry for the miscommunication. We have reached an agreement to remake your order for your desired date. If you are still unhappy please give our shop a call and we can come up with a different solution."

In response to this, the agreement that was reached in the phone call was covered with terrible customer service and I still didn't get the product I originally purchased and tipped for. Did we still pick up donuts, yes, but they were not what I ordered and I also had to spend 30 minutes on a phone call that was filled with extreme attitude to even get a scratch of service.

The true resolution in this scenario is getting employees/manager trained in customer service and understanding kindness goes a long way instead of acting like customers that pay for your food and service are a huge inconvenience. Look at some of the rest of the reviews. People feel unwelcomed by walking into the store. Until that has been addressed, I'm taking my service and referrals elsewhere.

I have worked in this industry I know that it is hard and early mornings, but I would never and have never experienced the level of attitude and terrible customer service. It was bad. Please find a...

Great food. Good luck trying to get them to hold something for you. You can always pre-pay a pre-order if you plan on ordering a dozen and order 4 days in advance. I asked at 4 pm if I could pick something specific up at 7 am the next morning for some gluten free co workers. I was told "We have 12 right now, but I won't set two aside for you to pick up in the morning" "We don't set those cupcakes out until 9 am" "You could pick that item up on Saturday for your Thursday meeting" "You can pre-order a dozen cupcakes for your 2 coworkers" "Even though we're open at 5 pm, if you call to see if we will have the item you want, the phone probably won't be answered. We stop answering the phone at 4 pm" "If you call in the morning at 7 am, even though we're open we don't answer the phones until 9 am" I just wanted to stop by on my way to work and get two particular cupcakes (that you had 12 of one hour before you closed) that meet the allergy requirements of two of my coworkers. There was no way the gal on the phone could see to accommodate me short of me ordering a dozen cupcakes three days ago. Great cupcakes, not so great customer service. So I see this as less of a timimg issue and more of a customer service issue. An example of good customer service would be "normally we wouldn't do this, but since we have a good deal of cupcakes and we will only be open for less than an hour, and we have no way for you to communicate with us while we are open for the next three consecutive hours of being open, I will take your name and phone number and set two cupcakes aside for pick up first thing in the morning" That would be good customer service, not "you'll need to order 12 ahead of time to get 2" If you know ahead of time what cupcakes you'll be making, I would gladly pre-pay for two of them and pick them up on my way to work when you open. I would even pay for these cupcakes in question over the phone, then pick them up on my way to work. There are some easy solutions, but I seem to be the only one trying. One challenge I have is you are closed when I get off of work, so early morning is my only opportunity to purchase from you. Hopefully you read enough posts where you fell short in the customer service department and that encourages you to make an adjustment. Sadly, I will be on the look out for other gluten free options to gift...

I know I’m swimming against the stream here but UGH! My husband and I love good food, especially brunch and treats but this food was so bad that we literally walked out of here, which is something we never do. Yup, really, we took two bites each and left. Before our coffee arrived. Unheard of!

From the moment we walked in I got a bad vibe. The place reeked overwhelmingly of bacon, which is a weird smell to encounter in a cupcake shop. So much so we chose to sit outside in the cold. The place was empty and the girl at the counter looked like she was going to die of boredom and disinterest. She was actually almost lying on the counter with her elbows and eyeballing us. It was weird. Not good vibes.

Then there was the food. I was underwhelmed with the options and almost ordered nothing but eventually decided to try one of the “pastries” with sundried tomato and my husband ordered the egg sandwich and a chocolate donut.

Wow. The egg sandwich was like rubber and tasted like cardboard. The “pastry” had been totally overheated (microwaved!??? Gasp!!) so much that there was steam coming off of it and I could see the thing turning to rubber before me. The taste was not good, the sun-dried tomatoes were way too acidic (yes sun-dried tomatoes should taste good, not just acidic!) and it was not edible. We just left.

I’m disappointed, I was eager to try them because my mom is a celiac and I wanted to bring her around when she’s in town. Maybe for novelty I would bring her, if we had nothing better to do, but after this experience I’m doubtful. She’s a baker and avid cook that has done many courses, including at a cooking school in Provence and she creates much better tasting food at home, so I know what good gluten free food should taste like.

The lack of gluten should not be noticeable, the food should just be delicious, gluten free or not!

This place could have potential, they have the space and LO really could do with some more interesting cafes and bake shops but this isn’t one...