Based upon prior positive experiences when getting pizza from Alley Cats, my family decided to enjoy pizza for a meal during a trip to town for the 4th of July. On July 03, I noticed an Alley Cats Pizzeria advertisement on social media for half price pizzas on Tuesdays. Because of July 04th being on Tuesday and understanding that many businesses do not apply discounts on holidays, I tried contacting the restaurant on July 03 but their phones were not working. So, I drove down to the Strip to inquire in-person if the discount was being honored on the 4th and the answer from a bartender was yes, the discount applies to July 04.

Fast forward and I attempt to call the restaurant on July 04 to place an order (4 pizzas) and the phones were still not fully resolved, so I drove to the Strip again to place the order. The bartender taking my order (different one from the prior day) informs me that the Tuesday pizza discount only applies to dine-in and that the policy had been changed by the owner within the last couple weeks. Since Alley Cats was my family's evening meal plan, I placed the order and came back 90 minutes later to pick it up. This time I was greeted by the manager to accept my payment and I asked for clarification about the discount, referencing my prior day's conversation with an employee and that none of the restaurant's social media communications about the discount stated dine-in only. The manager did not have a good answer for me, admitted that their advertisements should state dine-in only, and then proceeded to make a snide comment about why would they honor the discount for take out. I acknowledge that they want people to dine in so that they can generate margin off of other items (i.e.- alcohol); I get it, but that's not the point. After handing me my change and my pizzas (and after making the snide comment about take out), the manager couldn't even bother to thank me for buying $90+ worth of pizza.

Sorry Alley Cats, but your customer service just turned this family from being promotors to being detractors. I'll buy my pizza elsewhere next time.