Checkers — Restaurant in Lake Township

The woman who was working on 8/5/25 was very rude. I visit this checkers often and have never had a problem. We drove to pay window because we waited over 10 min, even blew the horn but no response. We were the only car in the drive-thru at this time. After a couple of minutes at the window your employee she would not take the order after we explained why we came directly to the pay window. She told us we had to go back around and by this time there were other cars there. After getting back in line my grandchildren had some problem making up their mind, she got impatient, told us when we were ready to let her know. A man who said he worked there said we were not close enough to the sensor. So I got out of the car to the speaker to order & was told THE SYSTEM IS DOWN WE ARE NOT TAKING ORDERS. But took order from car behind us. I admit I was very upset, so I went inside to order and waited 10 minutes and was totally ignored by her and a young man who was preparing the orders. I live in the neighborhood and as I said always come here without problems. This time with grandchildren. Her behavior was totally uncalled for. I never disrespected her as she did me. I spoke to the gentleman who was in the parking lot, who I have seen there in the past. I thought he might intervene but he acted as though she was his boss, so I left. This woman needs training on customer service or she doesn’t...

I’m and officer of Chicago I walked into checkers establishment, and I was looked at and talked about by a man name Esteban he was very rude I waited 10 to 15min for my food it was not hot at all I work for this city and respect everyone no matter the color of there skin my food was also not cooked all the my chicken sandwich was still raw I try to talk to him multiple times about my order and he didn’t care so I finally got the attention of a man name Antwan assistant manager He made my experience feel much better. I wanted to come back for more food. He’s the most respectful person I have ever met. He made everything right after the General manager ignore me and talked about me like I was nothing Antwan Made my experience much better and I respect him for that he should be rewarded. I don’t know why you guys have.esteban working there but he don’t not have any good customer service skills I will be calling the board of health on the...

This location is one of the most frustrating places to deal with. The wait times are unreasonably long — drivers are often left standing for 15–30 minutes even when the order is supposed to be ready. There is no sense of urgency, no respect for people’s time, and it feels like the staff simply does not care.

The employees show a clear lack of responsibility. They are careless with orders, often forget items, and when you ask for help or clarification, they ignore you or act annoyed. Instead of basic courtesy, you get disrespect and unprofessional behavior. It leaves drivers in embarrassing situations with customers and makes the entire process stressful.

This location desperately needs better training, stricter management, and accountability. Until that happens, customers and delivery drivers should be prepared for delays, incomplete orders, and very...