Dunkin' — Restaurant in Lake Township

Very disappointed with the customer service and overall experience. I initially planned to order through the drive-thru but decided to go inside to use the restroom first. Right away, I noticed the limited parking and had to park on the street and walk in. When I entered, I asked a barista if I could use the restroom, and she said yes, but then seemed to need confirmation from what appeared to be the manager. The manager refused to unlock the restroom, so I asked why. Instead of simply answering, she asked if I was planning to make a purchase, which I found offensive since I had never been asked that at other locations. I explained that I did intend to buy something, but after using the restroom, I decided I’d rather spend my money where customers are treated with basic respect. As I was leaving, the manager yelled after me, demanding to know if I was still going to make a purchase. At that point, due to her attitude, I firmly said no...

It’s honestly disappointing that they don’t do the orders right. I feel like when you order online they take advantage and don’t do it right because we are gonna get points either way but it’s not right and I have given them a lot of chances but they still don’t do it right. For example, I always order decaf because I can’t have regular coffee but they still give regular coffee sometimes, and I have to give it to someone else. And today, I order a caramel signature latte with everything. And it’s only coffee with water. No whip cream, no caramel swirls, no cin sgr, no crml drzl. It’s sad that it’s the closest one to me and they don’t do what they are supposed to do. Ima start going to another one hopefully not every Dunkin’ Donuts...

Update: I think they fired the bad worker. Tried this Dunkin again yesterday and now the workers are way nicer and have better customer service. Glad the owner cares about his customers. Will continue coming to this Dunkin

Worker on 10/19 at 1:34 pm was rude. I was trying to figure out my order and she kept asking if I was ready and then when I was ready she made me wait to be funny. There was no one in the store or in the drive through. If I’m not immediately speaking to ordering then no I’m not ready… give people a minute to think about what they want to order before asking if they’re ready a million times. This is a nice Dunkin in the area but I probably won’t come back because of the...