Fazoli's — Restaurant in Lake Township

They always have hot and great quality food and the lady manager during 1st shift is so nice and respectful and goes above and beyond to treat her customers great she even gave me a free drink on the hottest day of the summer after I had walked a good 2 mile walk on my lunch break and she noticed me burning up in line and gave me a lifesaving biggest sized fountain cup and told me to get a cold drink to cool off before I almost passed out due to the extreme heat. Thank you Ms. Manager and also any time you or any of your fazolies crew needs a new tattoo or a tattoo fixed or covered up I'm willing to give all of Bellefontaine Fazolies a discounted tattoo coupon only valid if I do the tattoos and must show proof of employment at the Bellefontaine Fazolies restaurant only. I'm at Flesh to Fantasy Tattoo Emporium and my name is Dustin Duhl so let me thank your restaurant by getting you guys some new fresh professional tattoos. Just remember I love doing color neo traditional tattoos and color Japanese styles and also I'm a comic book art and tattoo specialist. Ask me about my Batman tattoo deals and you and your wallet will most definitely thank me later...

Ordered food at couter. Received cups and table number. Waited a reasonably short time for food to arrive. Was told that they would bring bread sticks soon. 20 minutes later, still no bread sticks. My wife loves them and decided to walk to counter to get them.(she walks with a cane because of balance issues) If we knew that we had to get our own, we would have before our food became stone cold. A favorite place for us to eat has now become one that we will no longer eat at. The other elderly couple had to go to counter to get their bread sticks as well. We noticed other people around us getting them with their meals. I guess if you are an older couple, you get ignored. Shame on you Fazolis! Customer service reached out to me in a timely manner. I've changed my review to 5 stars because I'm impressed with corporate customer service. Hopefully the employees at this location will improve their skills. Will try again and hope...

This morning we were 1st customers of the day. We were there at 10:30am ready for some Fazoli's. Ordering was perfect, food was great 😃, but then I went back for to go box and no one sees me at counter for id guess 3m. Luckily a staff member was coming in to work and got us a box. I went to the restroom afterwards and was disappointed. Obviously no one cleaned the restroom before closing the night before. Lifted the seat on the toilet and saw things I just didn't want to see after eating such a great meal. Stuff like that leaves you question about the cleanliness of the kitchen. Ohh lol there was also a small rock placed on the ledge of the entryway to the restrooms.

As a retired general manager in the food industry, I learned little things like restroom cleanliness can be a big deal. Please don't take this as nit pickiness... I just don't want to see...