McDonald's — Restaurant in Lake Township

Whoever owns this location, please do yourself and the community a favor either get more hands on with your staff and management or else your business will be ran into the ground. I stopped into this restaurant 3-26-2025 at around 6:23am. I rarely ever patronize Mc Donald’s as it is but I had a taste for a biscuit with egg sandwich. The inside is closed and doesn’t open till 7am but the drive through opens at 6am, I don’t understand how that’s possible because I pulled up and parked the cashier was counting out her register as I approached the restaurant. Ordered at the window and the lady was very short. I inquired about the buy 1 get 1 feature and if it applies to the food I wanted, she said no. No problem. I proceed to order my food, a biscuit with egg no cheese and a hash brown. The lady rings me up for a sausage egg and cheese biscuit with a hash brown. I didn’t object to it, I figured it was probably how she had to ring it up because I didn’t see an egg and biscuit on their menu. I get to the window and pay, get my receipt and food, I ask for grape jelly and she says it’s in the bag. Then I find out it is exactly what the lady entered and not what I ordered. I honk my horn to get her attention and the lady comes back to the window and I inform her that my order is wrong. I’m not sure if she was having a bad day or what but she took the food, went to the back and came back I guess with what I asked for, no apology no customer service skills, nothing. I politely asked her for a refund and said I didn’t want it anymore. I wasn’t about to play the game of I think you over charged me or I hope you didn’t take off the sausage and cheese because I don’t eat pork and I am allergic to cheese. Craziest part about it all was that the manager in the pink shirt was standing behind her the entire time and didn’t intervene. I remember at one point you could barely get into the post office because the line used to be so long for this places drive through, now I barely see people turning into it. Please stay clear, don’t waste your time, breath, or energy on this place. You...

Well, months ago I gave this mcdonalds 3 stars. Today I have taken 2 back. On June 6th around 11:00 am I went through the drive thru. My main reason for going was for an ice cream cone for my granddaughter. We had just left her graduation ceremony and headed straight to McDonald's. I could have taken her anywhere, my granddaughter insisted we go to McDonald's. There are 2 lines in drive thru first off, so the person that took my order was not bad but seemed to be in a rush, I asked her for a cone and she quickly stated that the machine was down. Damn, this is all the time I said so I proceeded to make a food order and moved on. I drove ahead to the window for payment the 2nd drive thru employee was majorly pleasant it was like night and day. She even allowed me to insert an item and congratulated my granddaughter on her special day. We proceed to pick up the food and as I look up I see the guest ahead of me receiving an ice cream cone. As soon as I get up there I ask what's going on? They instantly became defensive and so did Tinika the so called Manager. I asked if I could get one and pay now? Tinika said no you will have to come inside. So who was inconvenienced them or me? A simple ice cream cone and she chose to dismiss a guest. Pretty pathetic and in my community. I'm done messing with this one. We get better treatment at the one on 64th...

I visit this location if I don’t have time to visit the one near my job. Usually a long Wait Time & something is Missing from your Order...Alas; it’s the closest to my house...I Visited this location on June 21st around 9pm. Got off of work Hungry wanting Tenders from here. I ordered a Large Fry & Crispy Tenders. Got home; settled in & Ready to eat. Opened the Bag & Disappointment! I realized I got Old Fries & OverCooked Tenders. Called about the Terrible Tenders & got a Dry response on the phone stating I needed to bring in my receipt; Sadly the Employee who took my order and Money did NOT give me a Receipt (Something They’ve Done to other customers as well.) I SPENT ALMOST $10 Just to go to Bed Hungry! If this Situation happened in the Morning perhaps Time would have been on my side to get my Order Redone But Now I Paid Money for Nothing!...PLEASE DO BETTER WITH CUSTOMER SERVICE; TIME MANAGEMENT & ORDER ACCURACY! It’s an Awful Feeling to Be Hungry and then left without! *1 good thing: The person who Bagged my Food was Nice & gave me a Smile as I left...In closing, With this locations Track Record I will Avoid Revisiting if I can. -Longtime...